Posted in Other 30+ days ago.
Location: Kennesaw, Georgia
JOB SUMMARY: The Accounts Receivable Team Lead will support the Credit and Collections function within a BSC. The CSR - AR Team Lead is responsible for the daily tasks related to training and supporting the CSR - AR Collectors in their assigned area.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following:
* Monitors and assures any workflow established by Supervisor is working, reports problems, and helps maintain the work flow of assigned area.
* Helps direct work of associates in the assigned area as needed by the regional supervisor.
* Assists in training new employees in job duties.
* Assists supervisor in daily activities. In absence of Supervisor reports issues or problems to Department Manager.
* Works on special projects when not working with team. If projects require team effort, monitors progress and issues for reporting to Supervisor.
* Knowledge of all procedures in the assigned area.
* Maintains collections of territory assignment, according the requirements and standards of CSR-AR Collectors.
* Special projects and other duties as assigned.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* A proven track record of success in prior Accounts Receivable roles. Supervisory experience is a plus.
* An ability to see the credit and collections operation as a financially oriented customer service function which balances cost control with support for the business as well as a source of operational improvement.
* The successful candidate must have a strong "client service" mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.
PERSONAL CHARACTERISTICS: The successful candidate will possess:
* Strong organizational, team-building and people skills. The ability to work and navigate within a complex matrixed organization.
* Able to demonstrate strong leadership skills and the ability to assume increasing responsibilities in a rapidly-changing environment.
* Ability to understand the impact on new technologies on processes and costs.
* Experience integrating new technologies into day-to-day operations.
* Vision, creativity and a quality mindset.
EDUCATION and/or EXPERIENCE:
* High school diploma or equivalent. Associates degree preferred.
* 2 to 4 years commercial collection experience (needs to be comparable to CSR II level); or equivalent combination of education and experience.
* Management experience including people development skills and leadership qualities.
* Experience with SAP and/or ERP systems.
* Intermediate knowledge of Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
* Understanding of quality customer service and the relationship to collection efforts.
* Ability to effectively present information and respond to questions from employees and/or customers.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Able to talk, hear, walk sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch.
* Specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* The noise level in the work environment is usually moderate and the work environment is an office setting.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
|
Kroger
|
|
Kroger
|
|
Kroger
|
