FuturePlan is the nation's largest third-party administrator (TPA) of retirement plans, partnering with advisors in all 50 states. FuturePlan delivers the best of both worlds: high-touch personalized service from local TPAs backed by the strength and security of a large national firm, Ascensus. Our roots go back decades, with nearly 30 outstanding legacy firms now joined together to deliver unmatched levels of service, innovation and expertise to a fast-growing client base from coast to coast. The FuturePlan team includes more than 500 credentialed plan professionals, 60 actuaries, and one of the industry's largest in-house ERISA teams. Learn more at FuturePlan.com.
JOB FUNCTIONS, ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture.
Support the client through the transition from sale through onboarding/conversion including finalizing plan design, answering questions and educating plan contacts on the administration process.
Accurate and timely gathering of conversion client data.
Primary contact for all conversion related activity for new plans
Maintain detailed project plan, timeline, issues and action items list throughout the implementation process.
Manage onboarding/conversion timelines and keep all parties on target to meet due dates.
Organize and conduct conversion project status meetings including communicating status to internal staff and clients
Participate in Welcome Calls ensuring client is aware of necessary decisions and timeline for implementing plan.
Review of system set ups and databases prior to conversion completion
Follow-up on information needed to complete the work in a timely fashion and minimize rushes.
Assign appropriate tasks in Workflow and manage due dates with clients and specialists.
Review plan documents and work with outside providers, advisors, CPAs and TPAs on amendments needed to ensure plans are in compliance.
Partner with clients, advisors and TPAs on completing documents to set up and open the Trust account.
Return all client phone calls and respond to all client emails received each day per our current policy.
Maintain a solid, trusting relationship for our clients, advisors, CPAs and attorneys who are involved with assigned plans.
Identify and define problems that client is facing and provide appropriate solutions.
Provide input into process improvements and discretionary projects and execute changes as assigned.
Provide timely answers and solutions to problems that Specialists encounter.
Delegate administrative functions of the daily routine and manage the work delegated to others
Confirm fees and coordinate with Accounting to ensure financial data is accurately entered into billing system.
Keep up to date on all aspects of retirement plan administration by reading circulated emails and papers on technical/investment issues and attend internal training.
Provide back up to other teams, as necessary.
Other work, as assigned.
EXPERIENCE, SKILLS, KNOWLEDGE REQUIREMENTS
Minimum five years of experience in the retirement plan industry with knowledge of Defined Contribution and Defined Benefit Plans, including Cash Balance.
Minimum five years of direct client support and customer service experience.
Excellent understanding of plan administration, compliance testing and pension law.
At least three years of hands on experience with onboarding and conversions of Defined Contribution and Defined Benefit Plans, including Cash Balance.
Good business sense to understand clients' business needs
Team player
Self-motivated
Comfortable working with numbers
Excellent verbal and written communication skills, including on the phone and presentation skills
Excellent delegation skills
Excellent computer skills in Excel, Word and Outlook
B.A./B.S. preferred
Working towards ASPPA's CPC designation preferred.
At Ascensus, we aspire to make a difference for others. We are a technology-enabled services company that helps people save for retirement, education, and healthcare through our network of institutional, financial advisor, and state partners. Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity-housed within our Core Values: People Matter. Quality First. Integrity Always.
As a leading independent recordkeeping services partner, retirement plan third-party administrator, and government savings facilitator, we aim to hire associates who find pride in going to work every day knowing that they help more than 12 million people save for what matters.
Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").
