We have a unique opportunity for someone to contribute their talents and strengths as Mortgage Fulfillment IT Senior Analyst. A COMPANY TO BE PROUD OF At Computershare we invite you to share our vision and commitment to excellence in everything that we do. Our 12,000 people around the globe are entrepreneurial and innovative, serving 25,000 clients and customers with precision and reliability because they count on us to deliver, every time. Computershare (ASX: CPU) is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services. Founded in 1978, Computershare is renowned for its expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement. Many of the world's leading organizations use us to streamline and maximize the value of relationships with their investors, employees, creditors and customers. Computershare is represented in all major financial markets and has over 12,000 employees worldwide. DIVERSITY IS A STRENGTH Across our global team, we see diversity as a source of strength. The more perspectives we have, the better equipped we'll be to meet the demands of our diverse global customer base. We want every person who joins out team, every customer and every supplier to feel welcome. We are an Equal Opportunity Employer and believe in equality for everyone, regardless of age, national or ethnic origin, sex, gender identity or expression, race, color, religion, disability, sexual orientation, protected veteran status or other characteristics protected be applicable law. That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely on the basis of their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included within our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed. OUR VALUES Our key values - Certainty, Ingenuity and Advantage - drive everything we do: you can count on us to deliver with precision and reliability, every time. We look beyond today's problems to find tomorrow's solutions, focusing on finding new and better way to unlock your competitive edge and help you achieve your business goals. A ROLE YOU WILL LOVE The Mortgage Fulfillment IT Senior Analyst will be responsible for working with leadership and associates throughout CLS to review, analyze and evaluate our current processes looking for ways to improve the process through workflow, reporting, automation and technology. The team will focus on using desktop technologies when available and propose longer term system enhancements and development work with our CLS technology team when appropriate. The senior analyst must be able to manage a heavy work-load, prioritize items and deliver professional reports, dashboards and slides to Executives both internally and externally. Primary Accountabilities Review and accurately analyze operational policies, procedures, process improvements technology enhancements, reporting and controls throughout secondary/lending:
Determine process needs for both internal & external customers to identify changes and improvement to the factuality and efficiency of processes.
Design and implement reports within business to manage every aspect of business and client.
Design, monitor, track and implement reports that measures key operational metrics throughout the lending process.
Report and database implementation and designs using SQL Server Management Studio.
Design and create user interactive reports in Visual Studio.
Develop VBA programming to create automate reporting.
Develop Solutions for both long term system enhancements and short-term fixes to eliminate regulatory risks and issues:
Evaluate and recommend if solutions require use of IT or desktop technology
Evaluate risk for client and CPU data protection and NPI laws
Prepare requirements, specifications, business processes for users and test controls
Perform Project management activities for CPU and Clients:
Meet project deadlines, schedules and high priority leadership request.
Perform and prepare presentations, regulatory reports and correspondence for FF leadership:
Prepare executive data slides for FF ELT and contractual client Business Reviews
Prepare internal and external business correspondence, reports, and reconciliations
Understanding of industry POS and LOS engines. Perform and create reporting in different engines such as Encompass etc.
Adherence to strict confidentiality of data including associate, client and financial:
Administer and maintain SharePoint sites and manage/create SharePoint Lists
Create real time refreshable reports used for auditing and operations management
Understanding of industry POS and LOS engines.
Other duties or tasks as assigned by management.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. WHAT WE NEED FROM YOU Required:
Advanced skills in SQL Server Management Studio, Visual Studio, MS Access, MS Excel, Encompass and other desktop technologies
Understanding of industry POS and LOS systems including Encompass
Must have a high level of organizational and multi-tasking skills
Must have excellent interpersonal skills
Strong communication skills, both written and verbal
Ability to interact effectively with senior management, managers, employees and external partners
Ability to analyze proposed/existing processes and present proposals for alternate solutions that improve results and efficiency
Must have the ability to work independently and be self-motivated
High level of attention to detail.
Ability to work accurately and efficiently under time pressure, including the ability to formulate solutions to non-routine problems
Ability to prioritize workload, meet deadlines, and multi-task when necessary
Experience in using multiple systems to execute work
Communicate and coordinate with other departments in a positive and professional manner
Skilled at working in a team environment as a team player
Ability to provide high touch, white glove service/response times to clients
Proven track record of both high productivity and high-quality work across multiple client and file types
Preferred:
Analytical ability to test and evaluate systems/processes to validate effectiveness and/or make improvements recommendations
Enhanced systems knowledge and expertise around how systems work.
KEY QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience
High school diploma or general education degree (GED)
Required:
Seven (7) or more years' experience in a business operation and or technology environment.
Five (5) or more years' mortgage industry knowledge and experience.
Proven experience working in a fast paced, high volume, customer focused environment.
Preferred:
SQL Introductory Course.
Travel It is expected that this position may include travel up to 10% of the time. This is subject to change based on many factors, including business needs. Language Ability Ability to read/comprehend simple instructions, short correspondence, and memos; write simple correspondence; effectively present information in one-on-one/small group situations to customers, clients, and other employees of the organization. Mathematical Ability Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the environment is moderate.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, reach with hands and arms, and use hands to finger, handle, or feel. The employee may occasionally have reason to lift up to 10 pounds. The vision requirements include close and distant vision.
REWARDS AS UNIQUE AS YOU
A choice medical insurance plans designed to meet your needs
Dental & Vision insurance
Life & Disability insurance
Flexible spending and health savings accounts
Employee Stock Purchase Plan
Paid time off - You'll accrue 3 weeks your first year!
Nine Holidays
$1,000 Employee Referral Program
Wellness programs
Matching 401(k)
Tuition Reimbursement
Banking and investments plans
Rewards and recognition programs
Employee discounts for wellness, auto & homeowners insurance, wireless service and more...
To learn more, visit us at www.computershare.com/mycareer. Your career is waiting. Computershare is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
