Job Location: Birmingham, Alabama

Summary:

At CareAllies, a Cigna company, we strive to help our customers save money and improve health. We achieve this through our next generation service experience and consumer health engagement solutions.  We offer a personalized and proactive comprehensive service model focused on removing barriers, enabling success and building confidence.

We are looking for an experienced professional with a broad background and exceptional skills in training and implementation, ideally in the healthcare, government, or financial services industry or similar. Excellent communication and reporting skills are imperative - MS PowerPoint and Excel intermediate skills required. Most critically, this position requires flexibility, agility, a positive attitude, fierce work ethic, ability and desire to learn quickly, and consistent delivery of value through ambiguity as a partner-focused change agent. Must be able to work independently on assignments while simultaneously engaging as a collegiate and collaborative part of a larger departmental team.

Responsibilities:

• Ability to form strong business relationships and partner across the enterprise for effective cross-functional project delivery and implementation




• Ensure smooth lines of communication from the project to delivery team and vice versa




• Collaborate with the team to develop project plans for implementation activities




• Participate in release testing, including the development and validation of test cases




• Identify and work to remove barriers that slow or prevent the successful attainment of goals & deliverables




• Responsible for day to day training coordination of matrix teams




• Maintain a positive working relationship with teammates and matrix partners.

• Perform ongoing curriculum maintenance as needed to ensure training materials are current and documentation is available in a secure shared location.

• Develop solid use cases and role play scenarios and incorporate them into the training curricula




• Continuously enhance the training experience




• Perform classroom training and facilitation as well as physician training and delivery, as required to meet business needs.




• Work with market partners to prioritize physician groups for training and adoption

•  Travel 50% of time during peak training locally and out of state (after Covid restrictions lift)

 Qualifications:

• Bachelor’s Degree and/or MBA, PMI Certification or Six Sigma training also valued or equivalent work experience




• Healthcare Industry experience preferred




• Intermediate in Excel and PowerPoint required




• Previous training experience preferred




• Team player with proven ability to foster and manage working relationships within a matrix environment to obtain buy-in and drive results.




• Creative thinker with ability to think outside the box and translate ideas into actions




• Strong problem solving skills




• Excellent oral, written presentation and communication skills.  Attention to detail and quality




• Demonstrated ability to drive results with sense of urgency in a rapidly changing environment




• Intermediate to advanced skills using Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint, etc.)

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.