Uses knowledge of Chassis systems and Third-party vendors to solve customer issues. Applies technical and process knowledge to improve vendor relationships and internal vendor management systems. Analyzes customer service needs and follows up with Team. May be asked to support more complex or critical customer support/needs, or mentor/train lower-level team members.
Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.
MAJOR RESPONSIBILITIES:
Able to research and resolve complex technical problems.
Able to work independently at least 50% of the time
Responsible for good decision-making regarding establishing and maintain third party vendor relationships.
May participate in future state process improvements
Resolves problems with strong analytical and administrative abilities. Flexibility is a must, with detail orientation, and a passion for resolving problems within a service environment.
Uses analytical information to identity KPI metrics to facilitate continuous improvement.
Effectively represents Team Altec; Communicates any customer needs/requests within Service's scope to the appropriate Altec entity or External customer.
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
High School Diploma or GED required and
Seven years of experience in industry related field required (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function
Or
Bachelor's Degree and
Two years' experience in industry related field required (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function
Successful Leadership experience preferred
Strong Computer Skills, especially in Microsoft Word and Microsoft Excel
Demonstrated Problem Solving Skills
Strong attention to detail
Solid team player with a collaborative nature
Ability to multitask and handle multiple transactions
Ability to work effectively in a fast-paced environment
Excellent written and verbal communication skills
Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.
