Job Description:

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team!

We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Supervisor of this exciting lifestyle brand hotel located in Pinecrest, Cleveland's newest mixed use district in Orange Village, Ohio.

Spanish roots. European soul. Global mindset. Sound different? These characteristics define AC Hotels.  At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the elegant line of a chaise, AC Hotel Cleveland Beachwood believes that if we have time to make it, we have time to make it beautiful.

We are looking for cultural innovators to join our team. If you are someone who has an inner creativity and love for art, design and culture, then we invite you to explore a career with the AC Hotel Cleveland Beachwood.

We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today – we’re waiting to hear from you!

Job Responsibilities

As a Front Desk Supervisor, you will assist in the supervision of associates in the Front Office Department and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assisting with hiring and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Your specific duties in this role will include:

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability.
• Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Perform check-out services.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Assist in ensuring proper cash and key control procedures are followed.
• Assist in maintaining proper shift coverage including covering meal breaks and call offs.
• Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, pool, lounge.
• Provide guests with directions and information regarding the local area.
• Assist in ensuring effective departmental communication through logs, daily stand up meetings and monthly department meetings.
• Assist in the training of all Front Office staff, i.e. position training, brand training, food safety training (if applicable)
• Assist in ensuring food quality, sanitation and proper food handling standards are being met (if applicable).
• Perform various administrative tasks supporting management, i.e. room forecasting, processing of guest billing issues, recordkeeping of service trends, cash drawer/deposit reconciliation, accurate inventory of supplies, processing department payroll and handling any accounting and purchasing functions
• Maintain up to date records and files.
• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Ensure the cleanliness of the Front office, lobby and surrounding areas.
• Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance.  Report deficiencies.

Job Requirements

We are looking for a self-motivated Front Desk Supervisor with a strong work ethic and a drive to exceed expectations who is passionate about the guest service experience, but also has an eye for detail. It is also important that you have excellent communication skills.

Specific qualifications for the role include:

• 6 months to 1 year related experience; One year college or technical school; or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills

Benefits

As a Front Desk Supervisor with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It’s the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

• Competitive pay
• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities

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