Job Description:

Culligan of Wichita is now accepting applications for our Customer Service Coordinator role! We have a dynamic team and are looking for another member to join our office support staff who will represent our brand and create lifetime customers. 

This is the perfect career for someone who has worked in a customer facing role in the past.  The ability to answer multi-line phones, be successful in handling customer issues, and experience communicating with field staff in a service oriented industry is preferred.  If you have transferable experience and pride yourself on being solution focused, this is the career for you!

WHY SHOULD YOU WORK FOR CULLIGAN?

• Great full time, Monday-Friday 8am to 5pm work schedule


• Pay rate starting at $18+ per hour DOE with the opportunity for monthly bonus incentives!


• Paid time off


• Full benefits package including 401k with company match


• Career advancement opportunities


• Stable and growing, family oriented company


• We like to promote from within!


• Use of free Culligan equipment in your home!

Responsibilities: 

• Answer customer inquiries via phone, email, in-person and other platforms, schedule installations and deliveries, and route field representatives to customer locations to resolve inquiries 


• Help customers with product pick up (Bottled water, Salt, etc)


• Manage and complete work orders for Commercial, B2B, and Residential teams


• Resolve any product or service related inquiries from our customers; follow up to ensure complete satisfaction


• Take payments and maintain customer records by updating account information


• Maintain financial accounts by processing customer adjustments when necessary


• Prepare and maintain compliance and regulatory reporting (scheduling reports, open call, monthly maintenance reports, etc.)

Qualifications 

• Must be a team player! 


• Must be comfortable spending 6+ hours per day working on the computer with various programs 


• Ability to prioritize tasks in a fast paced environment, be upbeat, flexible and the ability to multitask is key!


• Strong work ethic (honesty and integrity are key for this position and to our organization)


• Excellent communication skills including helpfulness and patience in dealing with fellow employees and external customers and vendors


• Exceptional problem solving skills


• Must be able to lift up to 50lbs periodically through the work day.

Candidates are subject to pre-employment background check

Benefits: Our company always offers opportunity for advancement, competitive pay, and comprehensive benefits including Health, Dental, Vision Insurance, Company Paid Life + the option for additional supplemental life insurance, Disability, Critical Illness, and Accident supplemental plans, Flexible Spending Accounts, 401(k) with generous company match and Paid Time Off.

INDHCL

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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