Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
The Quality Control Analyst assists quality control department in managing risk as it relates to mortgage lending.
Assists quality control department in managing risk as it relates to mortgage lending
Reviews/re-underwrites loans and documentation both pre-closing and post-closing to determine compliance with applicable regulations and investor guidelines, determine whether sound practices were followed and identify necessary corrective actions warranted based on audit results
Assists in the review, research, confirmation, root-cause analysis and reporting of review results conducted both internally and externally
Performs administrative functions including identifying and downloading sample files, capturing and tracking results, following up on and documenting audit responses
Helps facilitate ongoing risk assessments throughout the business to ensure compliance with Consumer Finance Protection Bureau guidance
Conducts departmental process reviews to determine control adequacy and gaps, identify recommendations for feasible improvement, help develop and follow up on associated action plans
Performs related duties as assigned by supervisor
Education and Experience Requirements
A BS/BA degree is preferred
Three (3+) years quality control, mortgage underwriting or similar experience required
Strong understanding of mortgage documentation and compliance requirements i.e. allowable fees, GFE to HUD1 comparisons, exception tolerances
In depth knowledge of consumer finance laws and regulations
Mortgage Post-Closing Audit experience a plus
Knowledge, Skill and Ability Requirements
Strong customer service skills
Excellent verbal and written communication skills
Team oriented with ability to interact with all levels inside and outside of the organization
Able to handle multiple priorities and meet deadlines in a fast-paced environment
Proficient with Microsoft - Access, Excel, Word & Outlook
Company Perks : • 15 Paid Time Off (PTO) days and 18 after 1st anniversary! • 8 Paid Holidays • Casual Workplace • Employee Engagement Activities
Company Benefits : • Medical (including Health Savings Account & Flexible Savings Account) • Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan • Pet Insurance!
Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.