At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and work.

A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team's ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Edward Jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors.

Join the Service Division at Edward Jones to join over 500 other associates who have a passion for serving our branch teams and clients' needs by tailoring solutions to ensure the most effective outcome, all while demonstrating a spirit of caring.

The Service Division offers a great working environment for those seeking a professional full-time opportunity as a service associate in a contact center. The Service Division's mission is to provide timely answers, guidance, and support for our clients, branch teams and home office associates to enable an ideal client experience.

Associates hired into the Service Division will complete a learning plan, developing foundational knowledge on much of the core work needed to support our branch teams and clients. Each new associate is assigned a trainer, coach, and team leader. These individuals will all play a role in helping you acclimate to the company and become proficient in your role. Once fully proficient on the foundational work you'll move to another more complex area of the Service Division, where you'll apply your recently gained expertise.

Core hours of operation for most departments within the Service Division are Monday through Friday from 7:00 am to 7:00 pm Central Time, with occasional Saturdays. Schedule assignments will vary depending on business need within each department.

The ideal candidate must be comfortable spending a great deal of time answering phone calls from our clients and branch teams. If you have customer service experience, enjoy working in a fast-paced and dynamic environment and are ready for a rewarding career in the financial industry, this is a great opportunity for you. 

Bachelor's degree in finance or business is preferred

Excellent client service skills

Excellent verbal and written communication skills

Strong problem solving and analytical skills

Ability to learn multiple complex topics

Strong computer skills including effective use of Microsoft Office

Since this is a Home-Based Associate position, you must meet the minimum internet connectivity requirements. A satellite connection for your high-speed internet doesn’t work with our current home-based setup; you need to be on a DSL or a cable high-speed internet connection. The software in the department requires a minimum of 6 Mbps down speed, 2 Mbps up speed, and less than 60 Ping Speed to perform daily functions.