Remote, Work from Home

(U.S. States: MI, MN, IL, IN, WI)

Supplemental Health Account Analyst

The Account Analyst is a support role directly aligned to the Supplemental Health Account Management Team responsible for supporting all aspects of account management related to Supplemental Health products (Accidental Injury, Critical Illness, Hospital Care) for all market segments. Overall responsibility is to support the Account Manager by assisting in the day to day functions needed to maintain a best in class customer experience. The role will have external facing responsibilities with Clients and Brokers providing back-up support to the Account Management team on client inquiries and resolving issues. Knowledge ofoperating tools is critical, at tention to detail, accuracy and ability to work under tight time constraints are necessary.

Responsibilities:

• Support Account Manager with incoming inquiries from existing clients and brokers. Gather critical information, swiftly assess type of inquiry and the level of complexity and determine to process or direct the work to the appropriate teams for resolution.


• Interact professionally with clear, effective communication and set the appropriate expectations on timeline of deliverables. Provide updates to client and Account Manager on status and resolution.


• Leverage internal resources and use independent judgement and discretion to resolve complex client inquiries and solve non-routine problems, which ensure client satisfaction with products and services.


• Manage and monitor requests within internal systems and refer changes to the appropriate support team, while still maintaining oversight of delivery for timeliness and accuracy.


• Develop and maintain effective business partnerships to ensure service issues are managed proactively; communicated clearly, accurately and effectively with all business partners.


• Coordinate with internal business partners to ensure client needs are met and potential problems are averted.


• Partner with Account Manager to support the preparation of client materials to educate, train and inform on benefits, services, and self-administration tools for billing and reporting.


• Participate in regularly scheduled feedback and information exchange sessions with key business partners. Collaborate with other Account Analysts to determine, operationalize, and manage change/adoption of best practices across the book of business.


• Support Account Manager and Sales team in achieving their business goals and objectives in persistency, profitability and growth.

Qualifications:

• BA/BS Degree or equivalent previously related work experience; minimum of 4 years' experience in client/customer service insurance environment.


• Working knowledge of insurance products (Accidental Injury, Critical Illness and Hospital Care) preferred.


• Self-motivated individual with the ability to multi-task, manage and resolve issues with a take charge attitude to support client needs.


• Ability to navigate and develop relationships with all internal business partners.


• Demonstrate active listening, written, and verbal communication and presentation skills.


• Excellent organizational and time management skills with a strong attention to detail.


• Effective collaboration and problem-solving skills required.


• Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint, Access and Internet Explorer are required.

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.