Respond promptly and professionally to customer service inquiries via phone, email & chat
Listen to customer requests and work to find appropriate solution
Process new memberships and renewals & product and subscription orders
Perform monthly outbound to members for membership renewals
Update account information
Work directly with members to answer questions related to memberships, events, publications and products
Process registrations, transfers and payments and refunds. Send confirmation receipts & invoices
Prepare event badges, archive data, and collection of unpaid invoices
Work interdepartmentally to ensure accurate accounting of money in and out and items related to AP
Work closely with the receptionist to manage front desk, greet all visitors and direct phone calls
Minimal local travel for events as a representative of the organization and department
Requirements:
Proficient in Microsoft Office Suite, experience with basic excel understanding - required
3-5+ years experience in customer service or similar experience required
Excellent verbal and written communication skills
Willing and able to accurately respond to inquiries and requests
Ability to work well independently and on a team
Post secondary education preferred
Additional Info:
Pay range: $20-23/hr.
Schedule: M-F 8:30a-5p
Location: Onsite for first 90 days then Hybrid (2-3x days in office)
Type: Temp-to-hire
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
