Job Description:

Liveops is looking for a Network Administrator to support and manage our corporate offices and agent community across our various office locations.  

The Purpose of Your Role

The Network Administrator must have a deep and broad knowledge of computer software, hardware and networks. S/He will be responsible for designing, organizing, modifying, securing, maintaining and supporting our company’s computer systems.

The Network Administrator will design and oversee local area networks, wide area networks, and network segments. Daily tasks may include installing, upgrading and monitoring software and hardware. The System Administrator will maintain the essentials such as operating systems, business applications, security tools, web servers, email, laptop, and desktop PCs.

The Qualifications We’re Looking For

• A history of resolving complex support issues that may not be well documented and apply your knowledge to writing and improving support procedures


• Demonstrated ability in leading or playing key roles in large cross-functional projects and delivering those projects on time and within guidelines


• Ability to perform advanced system administration activities and are a subject expert in multiple areas of technology


• The ability to evaluate new technology; deploy and maintain new services


• The ability to analyze competing projects, assess technical risk, and communicate impact to the business


• Have a strong understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications


• Adaptability in learning and deploying new technologies


• Proficient in managing and supporting devices running Windows operating systems connected to enterprise Active Directory managed domains


• Working knowledge of MacOS and Linux systems, preferably connected to Active Directory managed domains


• As needed positions self to lift and move computers, including equipment in the server closet


• Frequently moves Audio/Visual equipment weighing up to 50 lbs

Preferred Qualifications

• Experience with Cloud platforms such as AWS and Azure


• Experience with Microsoft Operating Systems 2008R2 to 2019 and o365


• Industry training such as Microsoft MCSE, MCITP


• Experience with Active Directory and Okta


• Experience with Cisco IOS (CLI) or Cisco certification


• Experience with scripting, programming, or SQL


• Experience with Vonage Enterprise


• Have hands on experience with MDF/IDF Data Cabling / Computer Facilities maintenance


• Ability to manage high priority projects


• Experience with Sophos firewalls and security technologies

The Competencies You Bring

Adaptability, Attention to Detail, Communications, Conceptual Thinking, Data Gathering & Analysis, Planning & Organizing, Presentation Skills & Stress Tolerance

The Value You Deliver

• Review and evaluate current and future infrastructure design issues as required to maintain network integrity, efficient data flow, scalability, cost-efficiency, and user needs


• Provide leadership for the selection of technologies that can create company advantages


• Responsible for the technology vision and planning process that will regularly evaluate existing technology, information systems and recommend changes


• Understand key business drivers and builds IT strategy to empower the business to deliver solutions


• Continually drive operational efficiencies across team and Assure continuous improvement by setting goals and measuring progress to those goals


• Develop and maintain corporate policies and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation and operation of IT systems


• Analyze business and other metrics to establish and ensure the maintenance of service level agreements


• Provide leadership and direction to team members, supporting the alignment of individual goals and career objectives with team direction.


• Provide team training for new project and subject matter specific content across multi-disciplined team

 

About Liveops:

Liveops is a virtual call center offering an on-demand skilled workforce of onshore virtual agents for all customer service and sales needs.

With more than 20 years of experience offering flexibility, scalable talent, and meaningful work, Liveops has been improving the lives of its agents, clients, and employees by creating endless opportunity. Our virtual-flex model has enabled more than 400 organizations across service industries including retail, healthcare, insurance, tax, telecom, and government to trust Liveops to deliver a fully scalable enterprise workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.

Liveops exists to improve the lives of our agents, clients, and employees. As a Liveops employee, you’re part of a purpose-driven culture that values curiosity, collaboration, and results. We encourage diverse perspectives to create better outcomes, celebrate initiative, and build relationships based on trust and transparency. We offer outstanding benefits including insurance, 401k match and a flexible vacation plan.

Eligibility Requirements

Eligible States for Employment; Alabama, Arizona, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Michigan, Mississippi, Nebraska, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Wisconsin.

Legal authorization is required to work in the U.S. is required.  We will not sponsor individuals for employment visas now or in the future. 

Equal Opportunity Employer

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