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What you will do
The program manager will be responsible for working with our strategic information technology and consulting partner and regional leaders to program manage the deployment of an integrated Business Operating Platform (“BOP”) for the customer service and delivery functions of Sensormatic Solutions. The program manager’s objective is to achieve strategic and operational excellence across a global organization and ensure key performance measures are established and met.
This candidate will lead the program management function and will partner with our Global
Process Owners (GPOs), our internal IT partners, and our external strategic partner to accomplish this.
The program manager will be responsible for operational excellence, including program/project management, risk management, and change management.
This role requires transformation experience in driving process and operations excellence via a continuous improvement approach. This role requires building and cultivating working relationships across global functions and teams in a heavily matrixed environment through influence versus control.
How you will do it
Lead the program management of the new BOP for the global customer service and delivery functional area. Directly work with the service operations transformation leader on the transformation of the key business processes, track and report our progress.
Lead the change management across the teams impacted
Manage portfolio risk; develop consensus across multiple geographies, cultures, and competing interests
Track and report on program progress, risks, change actions. mitigation programs and other standard program management reporting activities.
Support the transformation leader to assist in achieving the target-state programs/initiatives
Participates in and supports the transformation Leader as the critical liaison between the regions, the portfolios, and the functions by ensuring plan creation and alignment
Drives a successful program mobilization and implementation
Work with Global Process Owners of the BOP to identify issues during planning and develop
remediation plans
Assist in identifying process enhancement initiatives (for the scope of the program) to improve effectiveness, efficiency, and employee and customer satisfaction
Program manage cross-functional teams to execute plans
Develop clear, coherent, and timely communications plans
Report on plan development and implementation
Program manage, measure, and communicate results against goals and plans
Support the regions, the portfolio teams, and support functions on associate key activities
Creating and maintaining project documentation
Facilitating day-to-day coordination activities while adhering to standards and expectations
Lead team meetings with all functional areas to track progress, identify issues and develop action plans
Managing business analyst team members assigned deliverables.
Manage issues, risks and opportunities, escalating to management for issues that cannot be resolved
Key Competencies
Embraces and supports meaningful change
Demonstrates the drive and discipline to achieve repeatable success
Capable of navigating complex and dynamic environments
Ability to work with cross-functional business leaders to achieve challenging objectives
Inspire and influence strong engagement and commitment in others
Able to build trust at all levels of the organization and work across organizational boundaries
Ability to lead without depending on any organizational authority
Is agile in approach and readily adapts, remaining positive in the face of change, ambiguity, and
Pressure
What we look for
Required
Bachelor's degree required
Operations and/or IT background with 5+ years of global experience
Proven track record of working with cross-functional business leaders to achieve global
objectives
Strong proficiency in implementing scalable business processes and driving organization-wide
process improvement along with change and risk management
International experience with the ability to think across disciplines, cultures, and scenarios
Project Management Accreditation (PMP, PMI, Prince 2 or equivalent preferred).
5-8 Years of Project Management experience in a large multi-unit organization, Systems implementation experience
Strong communication, negotiation, analytic, and critical thinking skills
Ability to work in a global environment, Cultural adaptability.
Virtual and remote team management ability. Independent and innovative spirit. Flexible and responsive to input.
Experience with a wide variety of structured problem-solving processes and reporting tools, including Microsoft PowerPoint
Ability to travel 10-20% - COVID pending
Preferred
Field Service experience is strongly desired, not required
ServiceMax experience or other service management system experience preferred
Customer service and delivery experience
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.
