Posted in Admin - Clerical 30+ days ago.
Type: Full-Time
Location: Winston Salem, North Carolina
The Account Analyst strategically handles customer data with an analytical viewpoint and understands how to provide proactive and meaningful analysis. This is composed of but not limited to: chargeback research, variance analysis, industry trends, processing trends, and volume fluctuations. Through this analysis the Account Analyst is responsible for growing our relationships with our priority clients by communicating effectively and with a sales viewpoint.
The Account Analyst supports the Client Services Manager, Account Managers and other team members by serving as a team leader. The Account Analyst works closely with the Client Service Manager on research projects, cross-training, and data analysis initiatives.
Operations 60%
Receiving and responding to clients’ requests and inquiries, proactively researching variances & chargebacks
Identifying and troubleshooting client problems
Assisting manager in the development and maintenance of quality standards
Educate and train clients on services and on industry in general
Responsible for making coupon processing decisions.
Administrative 25%
Providing customized reporting
Ensuring that communications from the manager or other areas of the company are understood and supported by other team members
Coordinating and assisting manager with special projects
Leadership 5%
Assisting manager or other Company personnel in scheduling training team members or other associates regarding the department’s function and conducting training sessions as required
Required Qualifications
Four year college degree
At least two years of related work experience involving business account service and in depth data analysis.
Technology: Intermediate level of Excel Powerpoint, Gsuite, Salesforce.
Individual Competencies:
Analytical Thinking: Examples large amounts of complex data to grasp issues, draw conclusions & solve problems analysis and proactive communication of value driven information to clients. Ability to tackle a problem by using a logical, systematic, sequential approach.
Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.
Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually-beneficial partnerships, leverage information and achieve results.
Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.
Curious :A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.
Influential Communication: Fosters open communication, speaks truthfully and with one voice through clear and consistent messages, listens to others and values all opinions while acting in a respectful manner to influence an outcome, impact, or effect, and responds appropriately to concerns of others
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
While performing the duties of this job, the associate is:
Occasionally: Job requires this activity up to 33% of the time
Frequently: Job requires this activity between 33% - 66% of the time
Regularly: Job requires this activity more than 66% of the time
Safety:
As an Inmar Associate, you:
#LI-BA1
Cigna
|
RetailData
|
DH Pace Company, Inc.
|