Job Description:

Company Overview

We are the number one rated day spa in the Phoenix, AZ area because we commit to our ‘ohana (employees) and our ‘ohana commits to helping fulfill our Spirit of Aloha Commitment. The commitment not only involves us all helping the guests, it equally involves us helping each other. The Hawaiian Experience Spa concept was brought to Arizona in 2007 by our founders after they studied massage in Hawaii. We have since expanded and currently have a spa in Scottsdale, Chandler and Goodyear with more opening soon!

Our Spirit of Aloha Commitment

To provide an exceptional relaxation or therapeutic spa experience to every guest every time. 

To provide an exceptional, rewarding and enjoyable work experience to our 'ohana (employees) by treating them like partners, not commodities. 

To spread the Spirit of Aloha so more people, both guests and 'ohana, can benefit from the Hawaiian Experience.

Job Description

As an Ali’i (manager) you will be responsible for managing all operations of the spa and for fulfilling our Spirit of Aloha Commitment. You will report to the Ali'i Nui (Spa Manager) who ultimately is responsible for the spa successfully executing its mission.

Each day you will typically have a Spa Administrator who will be assisting you. There will also be multiple massage therapists and aestheticians working in the spa and you will be responsible for their supervision. Some days you will work with the Spa Manager while on other days you will the only manager in the spa. You will be trained in the entire spa operation and will participate in all manager tasks including guest services, payroll processing, interviews, and much more.

Management Responsibilities and Duties

• Supervise, assist and lead all 'ohana during your shifts


• Ensure guests always have an exceptional, raving fans, experience


• Answer guests' emails


• Review and respond to guest surveys


• Help process payroll


• Speak with and assist anyone requesting "a manager".


• Help to cultivate and maintain a positive and rewarding work environment


• Work as a team with the other spas - the success of all of the spas is the real goal


• Ensure all spa policies, procedures and guidelines are followed

Spa Administrator Duties: In addition to the duties listed above you will help the spa administrators and work with them to answer phones, make appointments for guests, check out guests, keep the spa clean and organized, etc. You cannot feel anything is beneath you! We work as a team.

Your schedule: You must have open availability and a willingness to work any days. While the schedule is typically five days a week this can vary during vacations, emergencies, etc.

Required Experience: Experience in a supervisory role in a service environment with customers and employees in necessary. 

Skills/Traits

• An ability to follow as well as lead


• A real eye for perfection - the customer notices everything 


• Has absolute consistency in their attitude and energy levels to be the cool, calm, pack leader. 


• Ability to mentor and coach employees


• Attitude that nothing is beneath you


• Motivated by helping others succeed


• Ability and willingness to handle difficult issues such as guest complaints, employee concerns, etc. 


• Ability to work without supervision. You will be the top person in the spa most days. You must be self motivated to drive the spa forward and obtain the spa's goals.


• Must fully embrace our Spirit of Aloha commitment

Other Requirements

• Must have reliable transportation


• Must have open availability


• Must be high energy


• May not smoke tobacco


• Must be able to pass a background check by local authorities so you can receive a license to manage a massage business

Benefits/Pay

• Starting pay rate is $15 per hour plus bonuses: Total annual earnings should be approximately $35,000.


• Training in spa management


• Business cards and company email


• Be in place to become a spa manager


• Weekly Payroll!


• Paid vacation increasing to three weeks per year


• Paid sick time


• Health insurance with employer contributions 


• AFLAC Benefits including; accident disability, short term disability, off the job disability, dental, accident, cancer treatment, hospitalization and more


• 35% discount on products – buy them for yourself or as gifts for others


• Employee massages, facials and body treatments at a deeply discounted rate (no tipping)


• Free use of the sauna 


• Family discounts


• Freedom to be unique (i.e., piercings, tattoos, pink hair, are all great!)

COVID-19 and Safety

Long before the current situation, Hawaiian Experience Spa’s number one concern has been the health and safety of our ‘ohana. Providing a positive work experience is one of our three key tenants and is shown in our Spirit of Aloha Commitment above. Some of standard our safety practices include:

• The use of organic oils, lotions and other products to reduce your exposure to toxins.


• Obtaining full name, address and other contact information for all guests before allowing them to get services.


• Immediately and permanently banning from all of our spas any guest who acts inappropriate with a therapist. We have zero tolerance for this issue.


• Always having a trained staff at the spa in addition to the therapists.


• Making all therapists regular employees so you receive various protections under the law including workers compensation insurance for injuries, unemployment insurance, liability insurance and other protections not afforded to independent contractors.


• Providing regular inspections of, and maintenance of, all tables and spa equipment.


• Full disinfecting and cleaning protocols for all spa surfaces, equipment, sheets, etc.


• Offering of health insurance, disability insurance and other benefits.

During this pandemic we have, of course, enhanced some of our safety measures by adding HEPA air purifiers to every treatment room and any other rooms without a high degree of air circulation, upgraded our the air filtration in our HVAC units well beyond the levels that are recommended by the CDC, increasing cleaning frequency, staggering appointments, maintain common area social distancing, giving therapists the option to wear masks, etc. While we cannot change the nature of the close physical contact inherent with our profession, and cannot eliminate all risks, we believe our ongoing safety protocols make for a safe and healthy work environment. Visit our Safety Page for more details.

Salary: $32,500.00

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