Job Description Summary

The Bartender is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the social venues of the hotel. The bartender sets-up, services, and breaks-down the bar area ensuring a high level of quality, consistency and service, as well as acts as the host with how he/she interacts with the guests of the hotel.

Job Description

D el iv er o n th e pr om i s e o f Son es t a Se rv ice in all i n t e r ac ti on s with gu e s ts a n d cl i en t s ac co r d i n g t o th e Son e s ta

G. U .E. S .T. stan d ar d s.

• W e l com e gu e s ts a n d r esp on d t o r eq u es t s in a p romp t a n d profess ion al m a nn er. R ef e r a n y s e r iou s m a t t e rs t o management as necessary.

• P rep a re all b ar i tem s and a ss o ci a t e d su pp lies, equ i pm ent, and m at e ri a ls.

• M ix and s er v e al coho l i c a n d n on alc oho lic d ri n ks t o p a tr on s o f bar a n d proactively sells the p oo l area o f th e h o t el, evening socials and Banquet events.

• Mon i to r a r ea to ensure a d eq u ate su pp lies o f b e v era g e, n a p ki n s, condim ents, e t c . are av ai l a b le t o se rv e all gu es t s.

• Foll o w p rep a rat io n me th od s, t i m es, qu al it y and pr e s en tati o n s tan d ar d s. Fol lo w s tan d ar d s r eg ar d i n g th e moni t o ri n g of taste, appearance, texture, serving sizes, and garnishment methods.

• P er for m c as h i e r d u ties as r eq u ire d . M a n a g e a ba n k o f $300-$500 .

• Should have good knowledge of food and beverage menu and coordinate with Food & Beverage leader in daily/weekly drink specials and on-going promotions.

• Responsible for answering all telephone calls and directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.

• Ensure correct posting in POS system for communication to the service and kitchen.

• Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.

• Assist in packaging, pick-up and delivery of orders to guest rooms.

• Ens u re p r o ced u res are fo l low ed t o en su r e th e s e cu r i t y and pro p er s to ra g e o f b ev era g e pro du ct s , in v ent ory , and eq u i pm ent a n d t o m i nim i z e wa s t e .

• M ai n tain c l ean, nea t , and w e l l - o r g a n i z ed wo rk and b ar area; wipe down and sanitize bar area throughout the day, clean and clear tables sweep and mop floor, clean floor mats, take out trash receptacles at end of shift.

• Assist the food service team transport all food and beverage items and associated supplies, equipment, and materials to and from designated areas.

• Monitor area to ensure adequate supplies of food, beverage, plates, utensils, napkins, condiments, etc. are available to serve all guests; replenish food items and areas as necessary.

• Assist the food service team in the set-up and breakdown meeting rooms as required or requested during banquet & catering events; serve, maintain, and clean for all food and beverage service as part of all hotel meetings as needed.

• Assist in the kitchen as required or requested; washing dishes, pots and pans. Receiving, break down and stocking food & beverage, and supply deliveries as needed.

• C h eck th e wo rki n g c ond it io n o f equ i pm ent a n d ma ch in ery in a c c o r d a nc e w i th s p ecificat ion s. R ep o rt all u n s a fe o r m al fun ct ion i n g equ i pm e n t, safe t y ha z ar d s, o r a n y o t h er m ai n t en a n ce and r ep air n e ed s t o su p e rv i so r s .

• Adhere to all health, sanitation, and cleanliness standards that meet state and local Health Board inspection, brand standards and hotel requirements.

• Comply with all health, safety, sanitation, and cleanliness, and alcohol services standards that meet federal, state

and local laws, brand standards and hotel requirements.

• Perform other duties and responsibilities as assigned.

Additional Job Information/Anticipated

Pay Range

QUALIFICATIONS AND SKILLS:

• Minimum of 2 + years previous bartender and food and beverage experience.


• Previous background in hotel industry preferred.


• Strong customer service skills; ability to communicate with guests and anticipate their needs.


• Ability to promptly handle guest inquiries, complaints and all issues in a professional manner.


• Ability to understand and to explain and perform up-selling all items offered in the menu as well as offering alternatives or suggestions to guests.


• Ability to smile and diffuse anger naturally.


• Passion for service and exceeding expectations.

JOB REQUIREMENTS:

• Must meet state minimum age requirement to serve alcohol.


• Ability to speak, read, and write fluent English is required; other languages beneficial.


• Basic math and computer skills.


• Ability to multi-task and function flexibly in a team/guest service-oriented environment.


• Ability to carry, lift or pull items weighing up to 75 pounds such as food product boxes, bus tubs, banquet tables, chairs, etc.


• Ability to be on your feet for entire shift; frequently standing up, bending, climbing, kneeling and moving about the facility.


• Will be required to regularly use commercial cleaning chemicals.


• Will be required to obtain a ServSafe certification.


• May be required to obtain a TIPS certification.


• Will be required to work mornings, evenings, weekends and holidays as needed.


• High School Diploma or GED

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance


• Health Savings Account with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation and Sick Days


• Sonesta Hotel Discounts


• Educational Assistance


• Paid Parental Leave


• Company Paid Life Insurance


• Company Paid Short Term and Long Term Disability Insurance


• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.