Oregon Health & Science University

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

Location: US-OR-Portland
Req ID: 2021-8369
Position Category: Administrative/Office Support
Position Type: Regular Full-Time
Job Type: AFSCME union represented
Department: Anesthesiology and Perioperative Medicine
Salary Range: $19.44 - $26.31 per hour
Schedule: Monday - Saturday, variable hours between 6:30am - 7:30pm
HR Mission: Healthcare


Function/Duties of Position

This position will work with all Comprehensive Pain Center care teams members (RN, MA, PAS, RASR and physicians/providers, APOM leadership and billing support teams) to streamline daily patient flow, ongoing patient care needs, communication, participates in workflow process improvement projects and departmental or OHSU quality initiatives. Participate as part of the team on the workflows for continuous improvement.

This position will spend 95% of their time on phones and/or other types of communication.

Required Qualifications

• Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position


• Must be able to perform the essential functions of the position with or without accommodation

• High School Diploma or GED; OR AA degree or some college coursework


• One year of experience in an ambulatory clinical setting. Including high-volume scheduling of appointments, multi-line phone system, obtaining managed care authorizations


• A thorough knowledge of patient and referral processes in EPIC


• Advanced patient scheduling skills


• Prior experience with surgery scheduling


• Experience with electronic scheduling, and electronic medical record systems


• Intermediate knowledge and skills in Excel

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