Posted in General Business 11 days ago.
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Location: Houston, Texas
Schneider Electric™ creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.to h elp us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk .
Great people make Schneider Electric a great company.
We are looking for strong candidates that will become members of the Support and Services team based in North West Houston, TX. For this role, we are looking for someone who will lead and grow Serviced team fostering care and increasing level of satisfaction among our Enterprise-level customer base by forging and improving long-lasting relationships helping them to maximize value derived from the installed ADMS product. In that role you will take on the responsibility of all elements of driving customer satisfaction and growing strong relationship among existing customer base along their customer journey. The focus on the position extends to lead the team focused on delivery of services focused on addressing customer needs from managing lifecycle of incidents and service requests, engaging in regular customer calls, managing team activities related to addressing customer needs, enforcing quality of work related to all aspects of customer care while tracking and enforcing SLA commitments.
In this role, you will be a main point of contact to many customers, communicate and coordinate with support delivery engineers, coordinating efforts among customers, Deployment Engineers, service desk, SMEs and management to ensure seamless experience for Customers .You will be monitoring, tracking and reporting account performance, including effort and budget considerations, track and report SLA contract obligations and their fulfillment, monitor and drive renewal and subscription activities.
What you can expect:
We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success - on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY .
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.