The Project Manager, Custom Home Services is directly responsible for day to day management of driving home channel fulfillment consistency, efficiency, and quality of work completed by employees in their assigned area.
Key Responsibilities
Employee Supervision
Manages all direct and indirect reports for custom installation projects to ensure accurate, on time, and on budget delivery.
Responsible for training, certification, and developing required expertise
Conducts performance appraisals and makes pay recommendations.
Conducts on-site visits to ensure SOP and safety compliance while also positively impacting client loyalty.
Ensures safety procedures and plans are communicated proactively and followed by custom installation teams.
Coaches team to contribute to positive engagement for themselves and the team.
Project Approval and Supervision
Responsible for the successful end-to-end planning and execution of all custom installation projects for assigned area and engaging the Custom Market Manager when necessary.
Approves final scope of work and Client proposal
Actively manages project workflow
Works with internal and external partners to achieve the desired Client experience as defined by the scope of work. Sales Development
In partnership with Sales Leaders, provides leadership and development for walk-throughs with Sales Positions for on-site consultations.
Consults with sales teams to ensure all proper documentation needed is completed.
Collaborates with sales teams on weekly pipeline meetings within assigned area.
Collaborates with Sales on the accurate pricing and applications of custom installation, engineering, and scope of work for projects.
Supports sales teams regarding usage of budget builder and proposal tool.
Communication
Develops and maintains partnerships (such as retail) in support of driving business results and improving the client experience.
Business Performance and Analysis
Responsible for custom installation financial goals
Supports area Sales Leaders in obtaining revenue and margin budgets and the Custom Market Manager in achieving financial goals for their assigned market.
Responsible for managing days-out and productivity for installation teams.
Controls costs and delivers productivity goals by monitoring, analyzing business trends and results on a daily, weekly, monthly basis.
Validates inventory management processes are followed.
Basic Qualifications:
1 year of leadership experience (inclusive of supervision of direct/indirect reports, coaching, training, recognition, and managing business outcomes) OR 2 years of Military leadership experience inclusive of coaching, training, recognition, and performance evaluations.
2 years of custom installation experience
Must be 21 years of age and have a current, valid driver’s license with a clear driving record (no convictions in the last 3 years of DUI, leaving the scene of an accident, and no more than 2 moving violations or accidents)
