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ACS Key Account Supervisor (P3) at DHL Express

Posted in Sales 5 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Erlanger, Kentucky

Job Description:

What makes DHL great? Our People!  We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.
DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.   Our corporate culture is about personal commitment – to our business, to each other and to our global communities.  DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. 


Start YOUR career with DHL today… 

We have an immediate career opportunity for a qualified ACS Key Accounts Supervisor at our Erlanger, KY location

Our TOP KEY CUSTOMERS are important to DHL Air Capacity Sales and we are looking for a Supervisor who will strategically work with our Sales Leaders across the country and our global network to provide offerings and enhancements aligned with our loyal customers’ needs. This Supervisor will be a lead with a group of Key Account Executives.

Successful candidates should have a track record of driving KPIs and results. Ideal candidates should be well versed in coaching their team to meet goals while engaging them through open communication and being a stellar role model. With an entrepreneurial spirit, they will empower a team to drive towards business results.

We offer our Key Account Customers “top shelf” support, features and innovative solutions, to promote their success.

Key Responsibilities:

  • Support all key account functions in terms of problem solving, corrective actions, and other contractually agreed services communicated by the relevant Sales staff in order to develop a continuing business partnership

  • Visit key account customers to listen to customer’s needs and obtain first-hand assessment on DHL’s service delivery performance to enhance the customer relationship

  • Handle any overflow of calls from the Call Center where necessary (Emergency level)

  • Work with sales department for account acquisition, performance review and exploration of new business

  • Ensure teams comply with Network Tracing Procedures

  • Develop a high performance service culture within the Key Accounts Department

  • Monitor KPIs with team members and monitor individual performance

Skills & Qualifications: 

  • 2-4 years in related field (or equivalent)

  • Experience in leading customer service teams in a Customer Contact Centre environment (with a strong background in coaching, counseling and motivating)

  • Typically requires BS/BA

  • Facilitation and training skills (excellent)

  • Microsoft Office Suite (excellent)

  • DHL Systems TGV, NMIV, TT3, LCI (excellent)

  • Communication skills, spoken and written (excellent)

  • Negotiation and interpersonal skills (excellent)

  • Leadership skills (excellent)

  • Analytical, organizational and motivational skills (excellent)

  • Project Management skills (excellent)

DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  The EEO is the Law poster is available here: