Job Description:

Internal Description

This role is responsible for calling, verifying and/or collecting information from customers as part of the auto loan underwriting process. This role will be responsible for working with credit analysts to understand factors that need to be clarified with customers and subsequently contacting customers to obtain the required information. The verification process is based on existing credit policies and operations procedures.

This role is also responsible for managing a pipeline with a service level commitment to automobile dealers. Excellent organizational skills, a keen eye for detail, and strong time management skills are required to ensure exceptional customer service.

The Credit Specialist will:

• Conduct phone interviews with potential auto customers; investigate and ensure due diligence
• Interact with dealers, external customers and internal departments within Chase
• Conduct employment and insurance verification
• Investigate and verify pertinent loan information is valid
• Perform application rekeys to identify and correct application submission errors
• Meet or exceed quality control audits
• Participate in the document retention process

Shift/Schedule: The primary hours will be Monday - Friday 10:00 AM - 7:00 PM with rotating Saturdays 9:30 - 6:00 PM.

Qualifications - Internal

• Strong communication skills
• Strong teamwork skills and ability to meet deadlines
• Customer service and/or retail sales experience
• Experience within a call center environment preferred
• Attention to detail
• Ability to multitask and adapt within a changing environment
• Interpersonal and problem-solving skills
• Auto Finance experience preferred

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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