Silicon Valley Bank is the most sought-after financial partner in the global innovation economy. We bring together entrepreneurs, investors, ventures capitalists, and private equity firms to move their bold ideas forward, fast. Our clients define what comes next.
In the past 35 years, we have accumulated more experience with start-ups and high-growth tech than any other company in the world. In fact, majority of the most compelling Fintech disruptors bank with us. Our clients include: Beyond Meat, Shopify, HelloFresh, Cloudera, and Andreessen Horowitz, just to name a few. We help our clients grow, too. More than half of the innovation companies that completed an IPO in the last two years were our clients.
Our accomplishments serve as motivation to continue pushing ourselves and we are committed to delivering user- centered, high-impact solutions to our clients. We are looking for creative thinkers who want to challenge the status quo and create a truly seamless digital banking experience on a global scale.
About the Role:
As the Head of TechOps, HRIS & Marketing Technology you will have the responsibility of managing all key technology projects for supporting the overall Operations, HR & Marketing strategies of the bank. Your team will own the evolution and operations of the systems supporting Operations, HR & Marketing, in alignment with their product vision and strategy. You will be responsible for leading a team of technologists and domain experts to own the design, engineering and delivery of all major technology initiatives within these domains and address any ongoing operational concerns after delivery.
Once Here You Will:
Lead the engineering team for the design, development, implementation and maintenance of the systems utilized by the bank's Operations, HR & Marketing processes
Lead the transformation of these platforms to align with business goals around growth, customer experience, and compliance
Work with business stakeholders to prioritize technology initiatives and develop cross-platform impact plans
Envision and champion strategic technology initiatives for consolidation of platforms, centralizing operations, modernization and augmenting customer experience capabilities
Collaborate with teams distributed across functional areas and geographic locations to ensure successful delivery
Foster robust engineering practices and lead high-functioning engineering teams
Envision and deliver operational processes and technologies necessary to improve reliability of core systems
Implement best practice continuous improvement processes that prioritize incident analysis and remediation, with a constant emphasis on automation and prevention
Investigate feasibility of emerging technologies to enhance customer experience and determine cost, benefit and applicability
Leverage effective vendor management with a focus on a higher level of vendor engagement, vendor relationship building and ultimately enhanced vendor performance
Attract, select and mentor highly competent technology talent for both project delivery and on-going support
Qualifications -
What You'll Bring:
Passion for achieving excellence in delivery, solving complex problems, and taking ownership
Experience managing multiple stakeholders and multiple team leads
Bachelo r s degre e i n Compute r Scienc e o r Informatio n Systems
10 years of experience with software /product development leveraging Agile, public cloud, DevSecOps & API's
5 years of experience in direct people management
10 years of industry experience (corporate/commercial banking and/or e-commerce at a leading global bank, technology vendor, industry analyst firm, or management consultancy) with a focus on internal corporate systems
5 years of experience driving Operational IT, HRIS & Marketing technology solutions
Experience implementing corporate systems such as Appian, Documentum, Request Management System, Marketo, Workday, Taleo etc
Experience deploying automated solutions using Robotic Process Automation (RPA)
Experience managing key vendor and strategic partner relationships
Ability to actively influence customers and business partners to solve problems and ensures products and services are utilized effectively and efficiently
Ability to provide strategic solutions tailored to meet business objectives
Willingness to work in a fast-paced environment with onshore - offshore distributed Agile teams
Outstanding written and verbal skills
Head of TechOps, HRIS & Marketing Technology
Job Description Recruiter Jack Stebner
Hiring Manager Pankaj Jain
Primary Location Tempe > Hayden Ferry
External Description Description
Head of TechOps, HRIS & Marketing Technology
About SVB:
Silicon Valley Bank is the most sought-after financial partner in the global innovation economy. We bring together entrepreneurs, investors, ventures capitalists, and private equity firms to move their bold ideas forward, fast. Our clients define what comes next.
In the past 35 years, we have accumulated more experience with start-ups and high-growth tech than any other company in the world. In fact, majority of the most compelling Fintech disruptors bank with us. Our clients include: Beyond Meat, Shopify, HelloFresh, Cloudera, and Andreessen Horowitz, just to name a few. We help our clients grow, too. More than half of the innovation companies that completed an IPO in the last two years were our clients.
Our accomplishments serve as motivation to continue pushing ourselves and we are committed to delivering user- centered, high-impact solutions to our clients. We are looking for creative thinkers who want to challenge the status quo and create a truly seamless digital banking experience on a global scale.
About the Role:
As the Head of TechOps, HRIS & Marketing Technology you will have the responsibility of managing all key technology projects for supporting the overall Operations, HR & Marketing strategies of the bank. Your team will own the evolution and operations of the systems supporting Operations, HR & Marketing, in alignment with their product vision and strategy. You will be responsible for leading a team of technologists and domain experts to own the design, engineering and delivery of all major technology initiatives within these domains and address any ongoing operational concerns after delivery.
Once Here You Will:
Lead the engineering team for the design, development, implementation and maintenance of the systems utilized by the bank's Operations, HR & Marketing processes
Lead the transformation of these platforms to align with business goals around growth, customer experience, and compliance
Work with business stakeholders to prioritize technology initiatives and develop cross-platform impact plans
Envision and champion strategic technology initiatives for consolidation of platforms, centralizing operations, modernization and augmenting customer experience capabilities
Collaborate with teams distributed across functional areas and geographic locations to ensure successful delivery
Foster robust engineering practices and lead high-functioning engineering teams
Envision and deliver operational processes and technologies necessary to improve reliability of core systems
Implement best practice continuous improvement processes that prioritize incident analysis and remediation, with a constant emphasis on automation and prevention
Investigate feasibility of emerging technologies to enhance customer experience and determine cost, benefit and applicability
Leverage effective vendor management with a focus on a higher level of vendor engagement, vendor relationship building and ultimately enhanced vendor performance
Attract, select and mentor highly competent technology talent for both project delivery and on-going support
Qualifications -
What You'll Bring:
Passion for achieving excellence in delivery, solving complex problems, and taking ownership
Experience managing multiple stakeholders and multiple team leads
Bachelo r s degre e i n Compute r Scienc e o r Informatio n Systems
10 years of experience with software /product development leveraging Agile, public cloud, DevSecOps & API's
5 years of experience in direct people management
10 years of industry experience (corporate/commercial banking and/or e-commerce at a leading global bank, technology vendor, industry analyst firm, or management consultancy) with a focus on internal corporate systems
5 years of experience driving Operational IT, HRIS & Marketing technology solutions
Experience implementing corporate systems such as Appian, Documentum, Request Management System, Marketo, Workday, Taleo etc
Experience deploying automated solutions using Robotic Process Automation (RPA)
Experience managing key vendor and strategic partner relationships
Ability to actively influence customers and business partners to solve problems and ensures products and services are utilized effectively and efficiently
Ability to provide strategic solutions tailored to meet business objectives
Willingness to work in a fast-paced environment with onshore - offshore distributed Agile teams
Outstanding written and verbal skills
Head of TechOps, HRIS & Marketing Technology
Job Description Recruiter Jack Stebner
Hiring Manager Pankaj Jain
Primary Location Tempe > Hayden Ferry
External Description Description
Head of TechOps, HRIS & Marketing Technology
About SVB:
Silicon Valley Bank is the most sought-after financial partner in the global innovation economy. We bring together entrepreneurs, investors, ventures capitalists, and private equity firms to move their bold ideas forward, fast. Our clients define what comes next.
In the past 35 years, we have accumulated more experience with start-ups and high-growth tech than any other company in the world. In fact, majority of the most compelling Fintech disruptors bank with us. Our clients include: Beyond Meat, Shopify, HelloFresh, Cloudera, and Andreessen Horowitz, just to name a few. We help our clients grow, too. More than half of the innovation companies that completed an IPO in the last two years were our clients.
Our accomplishments serve as motivation to continue pushing ourselves and we are committed to delivering user- centered, high-impact solutions to our clients. We are looking for creative thinkers who want to challenge the status quo and create a truly seamless digital banking experience on a global scale.
About the Role:
As the Head of TechOps, HRIS & Marketing Technology you will have the responsibility of managing all key technology projects for supporting the overall Operations, HR & Marketing strategies of the bank. Your team will own the evolution and operations of the systems supporting Operations, HR & Marketing, in alignment with their product vision and strategy. You will be responsible for leading a team of technologists and domain experts to own the design, engineering and delivery of all major technology initiatives within these domains and address any ongoing operational concerns after delivery.
Once Here You Will:
Lead the engineering team for the design, development, implementation and maintenance of the systems utilized by the bank's Operations, HR & Marketing processes
Lead the transformation of these platforms to align with business goals around growth, customer experience, and compliance
Work with business stakeholders to prioritize technology initiatives and develop cross-platform impact plans
Envision and champion strategic technology initiatives for consolidation of platforms, centralizing operations, modernization and augmenting customer experience capabilities
Collaborate with teams distributed across functional areas and geographic locations to ensure successful delivery
Foster robust engineering practices and lead high-functioning engineering teams
Envision and deliver operational processes and technologies necessary to improve reliability of core systems
Implement best practice continuous improvement processes that prioritize incident analysis and remediation, with a constant emphasis on automation and prevention
Investigate feasibility of emerging technologies to enhance customer experience and determine cost, benefit and applicability
Leverage effective vendor management with a focus on a higher level of vendor engagement, vendor relationship building and ultimately enhanced vendor performance
Attract, select and mentor highly competent technology talent for both project delivery and on-going support
Qualifications -
What You'll Bring:
Passion for achieving excellence in delivery, solving complex problems, and taking ownership
Experience managing multiple stakeholders and multiple team leads
Bachelo r s degre e i n Compute r Scienc e o r Informatio n Systems
10 years of experience with software /product development leveraging Agile, public cloud, DevSecOps & API's
5 years of experience in direct people management
10 years of industry experience (corporate/commercial banking and/or e-commerce at a leading global bank, technology vendor, industry analyst firm, or management consultancy) with a focus on internal corporate systems
5 years of experience driving Operational IT, HRIS & Marketing technology solutions
Experience implementing corporate systems such as Appian, Documentum, Request Management System, Marketo, Workday, Taleo etc
Experience deploying automated solutions using Robotic Process Automation (RPA)
Experience managing key vendor and strategic partner relationships
Ability to actively influence customers and business partners to solve problems and ensures products and services are utilized effectively and efficiently
Ability to provide strategic solutions tailored to meet business objectives
Willingness to work in a fast-paced environment with onshore - offshore distributed Agile teams
