Job Description:

Location: Tempe, AZ

Salary: TBD

Description:
Client is seeking an Infrastructure Disaster Recovery (DR) Service Delivery Manager


11+ months


Tempe AZ(Hybrid)



Responsibilities:


• Serve as key liaison during DR events for Infrastructure, in a spokesperson role for the infra towers if a gap has been identified, facilitating communications between Client groups

• Have or acquire an in depth understanding of the various moving parts and functions involved in the DR process especially as involves infrastructure components

• Represent the infrastructure towers in DR planning meetings with IT Leadership and operational committees to communicate the status, capabilities, and infrastructure gaps

• Apply in depth or broad technical knowledge to provide maintenance / automation solutions across one or more technology areas (e.g., database administration)

• Integrate technical expertise and business understanding to coordinate / envision superior solutions for the infrastructure components

• Assess and coordinate high availability and seamless failover resiliency mechanisms across multiple layers of the application and infrastructure stacks

• Manage the update of DR Plans, Point In Time Recovery (PiTR) Plans, and DR Testing of those plans within SLAs without extension

• Demonstrate technical expertise and exert influence outside of immediate Infrastructure tower

• Coordinate and drive innovative team solutions to complex problems

• Coordinate DR for new Infrastructure technologies

• Service as the POC for DR Test / Fusion incident management events across the infrastructure towers

• Assist in integration of solutions into the DR automation program, reducing overall recovery time for Infrastructure services

• Coordinate innovation and technology experiments in private, public and hybrid cloud at enterprise scale

• Maintain an effective technical network across technical SMEs and architects for multiple service areas

• Analyze high volumes of technical and operational data during a disaster recovery event

• Ingest and communicate program metrics / issues with the greater Infrastructure team to allow for data-driven risk management and process improvements

• Sign off on Infrastructure procedural documentation, Disaster Recovery Plans, training modules, and other disaster recovery artifacts for quality assurance

• Coordinate and help to guide the implementation of a comprehensive testing strategy enabled through data analytics and automation

• Manage the Infrastructure remediation review program to ensure gaps identified by other functions and stakeholders are appropriately addressed

• Identify and remediate Infrastructure gaps identified by the control teams or audit, or through internal disaster recovery assessments

• Share key insights and learnings from participation in Infrastructure meetings to share with management



Qualifications:


• Bachelor's degree in information technology, Management Information Systems, Computer Science, or a related discipline

• 7+ years as Infrastructure technical engineer operating at enterprise scale

• 4+ years of DR experience

• Advanced technical problem-solving skills

• Practical experience in both technology infrastructure and application development architectures

• Infrastructure and service architecture/engineering experience, including functional and technical requirements gathering, and solution development

• Strong system analysis and service development experience

• Practical experience operating in an Agile development environment

• Automation experience

• Financial or Regulatory domain experience a plus

• VMWare vRO experience a plus

• Service Now experience

• Familiarity with Fusion a plus



Knowledge/Skills:


• Experience in creating Disaster Recovery Plans and/or BCP and DR Plans

• Demonstrated understanding and knowledge of security concepts such as Replication and Backups, Enterprise Architecture, Authentication, Access Management, and Network Segmentation

• Experienced in conducting testing exercises for Disaster/BCP/Cyber Plans

• Well-versed in disaster security industry best practices and regulatory and compliance frameworks

• Highly motivated, energetic self-starter who takes ownership of issues and drives them to resolution

• Good organizational skills - manages and prioritizes multiple tasks across different time horizons within deadlines

• Cooperative, and collegial manner to be able to flex to wide range of stakeholders and in high-stakes situations

• Strong decision-making skills

• Strong analytical, problem solving and process re-engineering skills

• Excellent project management skills; oral and written communication

• Skills in translating broad strategic intent into tactical plans and directions are essential

• Applies broad industry knowledge and awareness

• Negotiates with senior leaders across the business

Contact: agupta07@judge.com


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