Job Description:

Ready for your next career opportunity? Look no further, The Mouse is looking to hire you!

Join the team that will motivate and empower you to achieve your maximum potential. In everything we do, we believe it’s about more than just our service, we believe it’s about creating healthier living environments for homeowners as an ESSENTIAL SERVICE.

Northwest will invest in your training as exterminating experience is not required to join our team!

Job Purpose:

• Receive all inbound calls and emails to assist customers per their needs including, but not limited to, payments, scheduling, conflict resolution, and selling of additional residential services


• Appropriately notate all accounts and complete all necessary paperwork in a timely fashion


• Complete additional tasks and projects based on the needs of our internal customers


• Problem solve customer accounts for current and future needs


• Ability to describe and sell residential pest services to new and existing customers resulting in monthly commissions


• Continuously meet and exceed goals as set by leadership team


• Focus on consistent customer communication


• Partner with internal groups such as fellow administrative associates, sales, service professionals, and management to ensure extraordinary customer service

Expectations:

THE NORTHWEST WAY

Serves as a NW Brand Ambassador, always focusing on the highest level of professionalism and image standards

CUSTOMERS FIRST
With all we do, begin and end with the customer in mind.
DO WHAT IS RIGHT
In every situation, we can choose to do the right thing.
BE HUMBLE
Put others first in everything we do.
BE EXTRAORDINARY
Always go beyond what is usual or ordinary. Make a difference.
MOVE FORWARD
Continue to grow and pursue excellence in all we do. We see the value of progressive thinking, developing and innovating, and embracing change.

What We Offer

• Competitive pay and ability to earn monthly commissions


• Comprehensive benefits package including medical, dental, vision, maternity, & life insurance


• 401(k) plan with company match, employee stock purchase plan


• Paid vacation, holidays, and sick leave


• Employee discounts, tuition reimbursement, dependent scholarship awards


• Industry leading, quality, comprehensive training program

Why Northwest?

You’ve seen the Mouse on our billboards and trucks around town, now you can be part of the Northwest Exterminating Team! Competitive compensation, benefits, and training opportunities are only the beginning of your career with Northwest Exterminating. As part of the Team, you’ll make a difference in people’s lives by creating healthier living and working environments with our Green Home Services. With over 65 years' experience and continuous growth across the Southeast, Northwest will give you the stable work environment you need to advance your career. Consistently voted one of Atlanta’s Top Workplaces, Northwest's family-like culture is about making you feel welcomed and empowered. Come create extraordinary opportunities for yourself with Northwest!

Ready for your next career opportunity? Look no further, The Mouse is looking to hire you!  

Experience

Preferred

• Call center experience preferred but not required
  Exterminating experience not required, Northwest will invest in your training
  

Education

Required

• High School/GED or better

Skills

Required

• Customer Service


• Interpersonal Skills


• Communication


• Problem solving


• Planning & Organizing


• Multitasking

Behaviors

Required

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well


• Dedicated: Devoted to a task or purpose with loyalty or integrity


• Enthusiastic: Shows intense and eager enjoyment and interest


• Team Player: Works well as a member of a group

Preferred

• Loyal: Shows firm and constant support to a cause

Motivations

Preferred

• Self-Starter: Inspired to perform without outside help


• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility


• Goal Completion: Inspired to perform well by the completion of tasks


• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work


• Job Security: Inspired to perform well by the knowledge that your job is safe


• Financial: Inspired to perform well by monetary reimbursement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

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