Oversees and manages all aspects of the Transportation department within the distribution center to include creating and managing the Annual Plan as well as managing all outbound shipments. Plans and supervises the Transportation department day-to-day operations to control costs and provide retail with efficient on time service.
Supervises the day-to-day activities of the GM/RX Customer Service department which includes providing direction to the department staff to track problems, identify and implement corrective solutions.
Accountable for Incident Reporting, Controlled Substance Loss reporting, Records Archiving and verifying all licensing and employee files are up to date.
Job Responsibilities and Accountabilities
Coordinates and supervises overall transportation activities to include: monitoring the carriers performance
Develops delivery schedules; scheduling of inbound and outbound shipments; recommending changes to our third party carriers to improve customer service or reduce expense
Develops and maintains good working relationship with the DCs and retail customers
Works with customers, in person when necessary to resolve complaints, ensures excellent service to our customers
Interfaces with all distribution center management, including warehouse, Human Resources and buyers to maintain efficiencies
Creates a safe working environment for all personnel
Controls and supervises transportation activities to achieve all established benchmarks in regards to optimum store service and department goals
Responds to customer complaints and works to resolve any problems in an efficient and timely manner
Establishes and maintains a working relationship within the DC operation, retail store personnel and with outside carriers, vendors, etc., to ensure that an efficient operation is maintained
Makes recommendations to General Manager and follows up on approved personnel actions for the development of subordinates and the administration of performance evaluations
Reviews and approves third party carrier bills for payment
Checks status of all loads, inbound and outbound, for any late deliveries, shortages, and damage claims
Supervises day-to-day activities of CSCs to ensure customer problems, complaints and inquiries receive appropriate response
Coordinates and facilitates problem solving across functional departments in order to ensure customer issues are properly addressed while protecting the integrity of UNFI and its programs
Ensures and trains CSSs in system error detection and provides overall guidance of daily monitoring and resolving of open and pending transactions
Facilitates and coordinates the procedures that allow timely communications to customers regarding events and changes that will have an impact on the customers’ operations
Makes recommendations to General Manager and follows up on approved personnel actions for the development of subordinates and the administration of performance evaluations
Manages all credit activity to assure that the appropriate guidelines are being followed and are clearly understood by customers
Answers and responds to questions from the pharmacy teams and other support personnel regarding various areas of Company policy and procedures
Serves as the initial contact for various regulatory agencies such as the drug Enforcement Administration (DEA), State boards of Pharmacy, State boards of Medicine and others
Answers and responds to questions as well as handles requests for records and other data made by various regulatory agencies such as the Drug Enforcement Administration, State Boards of Pharmacy, State Boards of Medicine and others
Reviews and refers to the State Pharmacy Practice Acts and Rules to provide general guidance to the DC pharmacy team
Notifies the DEA of controlled substance losses as well as provides assistance to the pharmacy teams to help ensure the accurate completion of the DEA forms 106
Reviews pharmacy inspection reports
Communicates pharmacy alerts and other communications to the pharmacy teams
Job Requirements
Relevant Experience, Education, Certification, Knowledge, Skills and Abilities
Bachelor’s Degree in Logistics or equivalent work experience
Previous extensive experience and/or formal training or education in transportation management activities to include Budget Planning, supervising and scheduling of inbound and outbound loads
Possess good leadership skills and the ability to supervise the work of others, must be able to motivate and work in cooperation with others to achieve desired results
Possess good communication skills, both verbal and written, deal effectively with a wide variety of people both in person and over the telephone
Must have the ability to represent the Company’s interests in negotiations with outside professionals and consultants
Basic computer skills required and personal computer experience, with word processing and spreadsheet applications preferred
Total familiarity with on-board computer programs and transportation software implemented on a company-wide basis
Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe and thorough completion of work activities
Possess ability to follow through with commitments, while dealing with frequent interruptions
Ability to handle multiple tasks and immediate needs on a continuous basis
This position requires previous experience in pharmacy operations and/or support, and/or previous legal experience with a focus in the area of compliance
Physical Environment
Most work is performed in a temperature controlled office environment
During part of the workday the incumbent may be moving about the distribution center, including the yard and warehouse floor recognizing potential hazards that exist in regard to machinery such as forklifts, pallet jacks, mechanized systems, movement of tractors and trailers, etc.
Noise levels in all areas are within acceptable tolerance ranges for those specific work areas
Incumbent may sit for long periods of time at a desk or computer terminal
Some travel may be required
Incumbent will use calculators, keyboards, telephone and other office equipment in the course of the workday
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.
