Posted in Admin - Clerical 30+ days ago.
This job brought to you by eQuest
Location: Columbus, Ohio
Job ID: 246680
The Shelly Company, a CRH company, is a vertically integrated supplier of aggregates, asphalt, ready mix concrete and paving services throughout the state of Ohio. Our commitment to quality drives us to use the most modern, efficient and environmentally friendly technology in our industry. The Shelly Company is known throughout the industry for innovation, quality and for our commitment to safety.
The Shelly Company
Customer Service Manager is responsible for ensuring timely delivery of product to customers. They must effectively manage a team of Customer Service Representative who together will intake and verify orders via centralized call center. Customer Service Manager must have extensive knowledge of the service area, preferably in the Transportation and Construction Industry.
The duties and responsibilities include but are not limited to the following:
Display a professional and courteous attitude to co-workers, supervisors, and the general public at all times.
Carry out supervisory responsibilities in accordance with the company policies, procedures, and applicable laws.
Responsibilities include, but are not limited to:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Education and Experience
High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience. Logistics/ Dispatching experience is strongly preferred.
Ability to read and interpret documents such as safety rules, DOT regulations, and procedure manuals. Ability to comprehend simple instructions, short correspondence and memos. Ability to write routine reports and correspondence. Ability to speak effectively to customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Proficient with Windows, Excel, Word, and PowerPoint. Ideally, candidate will have exceptional typing and dictation skills.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit for long periods, use computer, phone frequently, and talk or hear.
The employee must occasionally lift and/or move more than 25 pounds.
The employee must occasionally bend, kneel, squat, climb, stand and walk.
The employee will frequently have to reach.
The employee must be able to sit, have fine motor skills and use repetitive motion.
This position requires an employee to occasionally lift up to 50lbs.
While performing the duties of this job, the employee regularly works near moving mechanical parts and in outside weather conditions and is regularly exposed to wet, humid condition airborne particles, and extreme heat or cold. The employee is occasionally exposed to vibration.
The noise level in the work environment is occasionally very loud and may require protective equipment.
Working conditions include working with others.
The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What CRH Americas Offers You
About CRH Americas
CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.
CRH Americas is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH Americas family!
The Shelly Company is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.