OPENTEXT - THE INFORMATION COMPANY

Together Carbonite and Webroot formthe SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world.We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.

The Opportunity
As Customer Success Manager, you will be responsible for maintaining and driving growth in our subscription business for our Mid-Market/Enterprise Data Protection customer base. This role is critically important to maintaining and growing company revenue.

As a CSM, you will be responsible for renewing and upselling our channel customers and driving higher renewal rates and account growth via expansion and additional sales. You will run proactive account reviews to identify areas of risk, reduce customer cancellations, and uncover opportunities to sell additional usage, licenses, or seats. You will also introduce and qualify cross-selling opportunities for additional products in the full data protection portfolio.

You Are Great At
- Renewing and upselling subscription customers, achieving and exceeding your quota
- Maintaining a high retention rate for your account base by helping customers grow and expand within the data protection portfolio
- Building and maintaining customer and reseller relationships with consistent contact while thoroughly documenting activity, status, and next steps
- Effectively managing multiple renewal and upsell opportunities at different stages in the sales cycle
- Uncovering cross-selling opportunities within our existing customer base to drive additional sales
- Educating customers on how to fully integrate and utilize product solutions within changing environments
- Coordinating the resolution of open issues and implementing value-added solutions; facilitating de-escalations as needed by engaging cross-functional support from key internal departments

What It Takes
- 3+ years of experience in Customer Success, Sales and/or Account Management
- Proven track record as a top performer, consistently achieving and exceeding monthly, quarterly, and annual sales quotas
- Excellent written and oral communication skills; ability to speak comfortably to IT professionals about technical environments and clearly articulate complex ideas
- Knowledge of data protection, cloud backup, and disaster recovery space a plus
- Highly autonomous and able to independently identify and resolve issues
- Well organized with the ability to manage multiple responsibilities and accounts

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer..