Job Description:

This will be working oniste in Bowie MD from day 1

Overview: The Datacenter Management team designs, builds, and maintains many parts of the physical computing technologies and systems support hardware that power all of company services. We are the foundation upon which innovations are built, from high-powered data analytics to insightful healthcare data solutions that will change the future. You seek a challenge, demand excellence of yourself, and exercise a relentless drive to uncover and resolve the root cause of complex problems.

Responsibilities:

* The Data Center Technician is responsible for the functional physical operation of the data center from day to day;

* Find, correlate, prevent and own complex problems from incident to resolution, implementing solutions to keep the business moving while driving root cause analysis to ensure problems do not resurface;

* Perform installation and ensure effective organization and maintainability of all cabling as per industry practices;

* Use and build-out existing and future tools for managing Inovalon's infrastructure;

* Perform scheduled and ad hoc system maintenance on Inovalon infrastructure;

* Perform preventative maintenance on data center according to schedule and ensure effective working of mechanical building systems;

* Ensure data center assets possess RFID or internal tag tracking information. Remediate where applicable;

* Coordinate 3rd party support service requests to resolution.;

* Collect and manage documentation relevant to receipt and shipping of all equipment;

* Administer all emergency backup and ensure no interruptions in operations for same;

* Analyze equipment and perform repair as per requirement; * Maintain records of warranty for all tools and equipment;

* Perform basic repairs to basic building components in coordination with building staff.

* Maintain workflow and ticketing system;

* Guide all members of the organization as to the policies for use of the Data Center; * Refine and or develop standard operation procedures for operations;

* Maintain Data Center access logs;

* Implement system firmware updates via maintenance matrix;

* Assist all senior level engineers and perform troubleshoot on all customer issues; and

* All candidates to comply with all security policies/procedures.

Skills:

Qualifications: * Strong troubleshooter - you know every problem has a solution; you are unrelenting, persistent, and confident that you will find that solution; * Manage stressful situations with calm, courtesy, and confidence; * 2-5 years' experience working in a Data Center environment; * 2-5 years' of demonstrated capacity working with compute and server systems * Manage stressful situations with calm, courtesy, and confidence; * Associates degree i Computer Science, technical field, or equivalent experience; * 2-5 years' experience troubleshooting Server hardware, complex computing platforms, and/or cutting-edge technologies involving virtualization, distribution, and high availability.; * Strong understanding of signal and electrical flow, circuit limits, and the logic associated with ensuring redundant systems will perform as designed; * Experience with server hardware maintenance platforms like the Cisco UCS platform and Dell Open Manage platform; * Knowledge of existing industry standards, technologies, and operational norms, specifically as they relate to Data Center operations; * Possess a strong sense of ownership and urgency; the capacity to ensure a problem is not dropped, forgotten, or ignored; * Communication skills are of paramount importance in this position and you must be able and willing to communicate effectively and appropriately with representatives of every business unit, at every level; and * Must embrace the team dynamic and demonstrate past success as a member of a complex technical organization.

Education:

Bachelor's degree in Computer Science, technical field, or equivalent experience

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Click here:
http://www.yoh.com/applicants-with-disabilities
to contact us if you are an individual with a disability and require accommodation in the application process.

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