Description

WHAT WE DO
Vital Images, Inc. is part of Canon Medical Systems, and together we lead the medical imaging software industry with the latest health imaging informatics solutions. We improve the quality of patient care by developing innovative products that enable the exchange, analysis and storage of clinical information across health care enterprises and communities. Established in 1988 and headquartered in Minneapolis, MN. Vital also has offices in Canada, Europe and Asia. For more information, visit www.vitalimages.com.

POSITION OVERVIEW
The Technical Support Engineer 1 will be responsible for applying basic Linux knowledge and analytical skills remotely on a real-time basis to resolve customer reported application issues related to our world-class imaging software.

This role will receive incoming customer reported issues by phone, email and web portal. Your technical trouble shooting and problem isolation/replication skills along with your attention to detail are imperative. You will apply your education, experience, Vital Images product-specific training and use of our internal knowledgebases to ensure timely resolutions are provided to our customers.

RESPONSIBILITIES
• In a team environment, trouble-shoot complex technology problems with emphasis on Linux Directory Permissions, use of the file editor to accomplish tasks or obtain information, identifying issues using logs, understanding of TLS/Digital Certificates and Linux Cyber security to research causes and recommend resolutions
• Review Network settings with Linux, Network and sharing center, device manager and recommend changes per documentation.
• Utilize basic VMWare concepts. Recognize configuration or, misconfiguration from the Guest OS side per the guide.
• Troubleshoot basic configurations, recognize patterns in log files to find errors. Read through existing scripts and follow the flow to determine if the script is working as expected.
• Perform basic Kibana operations to extract data. Use principles of storage i.e., NAS, SAN, LUNs, Local network based etc. to check storage using the Linux OS tools. Use Linux partitioning to identify issues being seen in VC as storage related. Pull up MWL and confirm it is working.
• Following our “industry best practices” you will escalate to Levels 2 or 3 accordingly

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

REQUIRED EDUCATION AND SKILLS
• Bachelor’s Degree in Computer Science, Management Information Systems, or related field.
• Basic understanding of network infrastructure and the movement of data through it
• General understanding of network diagnostic tools and monitoring tools to identify customer network issues unrelated to our Imaging Solution products
• Able to perform basic configurations, XML and Groovy scripting
• Basic knowledge and/or experience with Linux, storage, networking
• Self-motivated and driven to learn new technical concepts
• Time management and ability to multi-task
• Excellent verbal and written communication skills
• Strong customer service orientation with the ability to communicate to customers both over the phone and in person with courtesy and urgency
• Excellent problem solving and critical thinking skills

PREFERRED SKILLS & EXPERIENCE
• Experience with supporting software systems and the integration of such systems into existing networks preferred
• Cassandra and non-SQL basic knowledge
• Some knowledge of medical imaging e.g., CT Scans, MRI’s X-Rays etc. preferred
• Experience and/or knowledge of case management (Salesforce, Jira) and knowledge base tools (Confluence, SharePoint) preferred

WHAT WE OFFER YOU
Vital offers a dynamic work place, competitive compensation package, and room for learning and growth in our organization. This is an environment in which things move quickly and you’ll have the opportunity to wear many hats. We have a casual dress code, offer flexible work hours and actively foster work-life balance, because anything else simply isn’t sustainable. Our Minnetonka, MN office is located about 12 miles southwest of downtown Minneapolis. Our office is near several walking paths and restaurants that are a quick drive away. In our office of 170, we have free healthy snacks, a deli on site and Friday massages. Our team at Vital loves what we do and has fun doing it together. We look forward to receiving an application from you.

COMPANY OVERVIEW
At Vital, what we do matters. This is at the heart of every product we develop, every service we provide, and especially each member of our team. Vital is part of Canon Medical Systems, and together we lead the industry with the latest health imaging informatics solutions. We improve the quality of patient care by developing innovative products that enable the exchange, analysis and storage of clinical information across health care enterprises and communities. Our products handle millions of medical images and health records each day across the world. Vital Images experiences the best of both worlds with a dynamic and collaborative environment, casual culture, and agility of a mid-sized company, while having the support and resources of Canon.

We have product development teams in Minnesota, Ontario, Denmark, and The Netherlands. We value our team’s innovation, enthusiasm, and dedication to help improve the lives of patients. Do you want to be part of a passionate team that believes what we do matters? If so, a career with Vital Images might be right for you!

Vital is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.