Provide customer service support to customers and sales representatives.
Respond to and resolve customer service inquiries and problems via the telephone and record consistent problem areas.
Place orders, track shipments and ensure orders are shipped on-time.
Ensure customers are satisfied with the issue resolution.
Maintain record of calls and note customer's records as necessary to maintain consistency in service.
Medline offers a business casual, entrepreneurial work environment with strong growth potential, a competitive compensation package, and a complete benefits package including medical/dental/vision/life insurance; 401(k) with company match. And much more!Education
High school diploma or equivalent.
Relevant Work Experience
At least 1 year contact center experience.
Additional
Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).
Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).
