Posted in Management 30+ days ago.
Type: Full-Time
Location: Fort Buchanan, Puerto Rico
About us
At Intercontinental Hotels Group, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired and successful hotel company the world over.
Your day to day
o Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.
o Food and Beverage, which may include Breakfast and/or Sundowner functions, to ensure standards of operation and quality and guest satisfaction are maintained.
o Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel; establish and implement procedures to ensure routine inspections of all guest rooms/suites and public areas to ensure guest rooms/suites, linens, public restrooms, lobby areas, and furnishings, fixtures, and equipment, etc. are clean and/or in good repair. Ensure preventative maintenance programs are in place to protect the physical assets.
o Foster positive employee relations, and reconcile time edits and payroll administration in compliance with wage and hour regulations.
o Ensure guest convenience store, e.g., Convenience Court, Bridgemart, etc. is stocked and maintained in an orderly and appealing manner. Monitor inventory and order replenishments in a timely and efficient manner.
o Guests – to ensure their total satisfaction
o Owners and/or Principals – regarding operational updates and current issues
o Vendors – to resolve any vendor performance issues, etc.
o Regulatory agencies – regarding safety and compliance matters
o Other contacts as needed (Professional organizations, community groups, local media)
What we need from you
QUALIFICATIONS AND REQUIREMENTS:
Bachelor’s degree in Hotel Administration, Business Administration or equivalent and three years guest
service/hotel experience with at least two years in a supervisory capacity, or an equivalent combination of education and experience. Previous extended stay experience or experience in a hotel of similar size and complexity preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
Other:
What we offer
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.