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Quality Assurance Representative at Total Merchant Services LLC

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: WOODLAND HILLS, California

Job Description:

Quality Assurance Representative - Total Merchant Services - Woodland Hills, CA

Total Merchant Merchant Services, a subsidiary of North American Bancard, is looking for a Quality Assurance Representative to join our Customer Boarding Department. This role is responsible for maintaining data integrity while also verifying adherence to company policies and practices. This position is accountable for reviewing source documents and identifying inconsistencies that need to be corrected for newly boarded customer accounts. In this role, you will also support the call qeue by taking calls related to customer boarding. Success in this role requires an energetic, solution solving individual with strong attention to detail while consistently meeting service levels. This position is key in building customer loyalty and ensuring revenue integrity.


What you'll be doing:

  • Review newly approved merchant account details to ensure and maintain data integrity within NAB systems, Global systems and/or First Data systems 

  • Verify that key data information is accurate in all systems matching the merchant application

  • Identify and execute corrections for inaccurate information timely and accurately 

  • Daily support of  the Customer Boarding call queue 

  • At a high level, manage and organize productivity through the effective use of all available resources including database systems and query reports

  • Provide positive customer experiences while maintaining a high degree of ethical behavior in all aspects of daily business

  • Build and maintain strong working relationships with all NAB and TMS employees and departments by keeping a positive attitude and a collaborative focus in all interactions

  • Adhere to company policies as defined

  • Accept and complete assignment with open, cooperative, positive, and team oriented attitudes

  • Perform special projects as assigned


What we need from you:

  • High School Diploma or G.E.D.

  • Payment industry experience preferred 

  • Strong attention to detail 

  • Ability to communicate feedback, information, and directions both verbally and written

  • The ability to work at speed and with accuracy

  • Excellent organizational skills, multi-tasking and prioritization in a fast-paced work environment

  • Thorough understanding of rates and fees preferred

  • Strong customer service skills

  • Flexibility in work schedule to accommodate business needs

  • Ability to problem solve and de-escalate upset customers 

  • Inspiring and positive attitude



North American Bancard helps businesses prosper through smarter commerce for all and we're committed to building the next generation of payment technologies and experiences. More than 250,000 satisfied merchants trust us to process more than $34 billion worth of transactions every single year. Propelled by cutting-edge technology, user-friendly products, and features, and the best customer service in the business, we continue to innovate to satisfy our clients and their customers.


At North American Bancard, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

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