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Workforce Data Analyst (NICE inContact) at Tandem Diabetes Care

Posted in Management 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Boise, Idaho

Job Description:

Who we are:

Here at Tandem, Diabetes is all we do and we are dedicated to making the lives of people with diabetes better and better, through relentless innovation. “In Tandem” means together, and we strive to embody that in every aspect of our business. We believe that working in tandem, not in isolation, is the best way to continually exceed expectations. 

We are the makers of the only color, touch-screen insulin pump that is capable of remote feature updates and compatibility with continuous glucose monitoring.

In addition to innovative technology, we have a culture that fosters the idea that the happiest people are the most productive people. We treat our fellow employees like friends and family, and the company like our own home. This universal respect allows us the freedom to be ourselves and to be effective at our jobs, knowing at the end of the day that we can trust everyone to do the right thing, for each other and for the company.

Read more about our company & culture here: and see what our customers are saying here: #tsliminthewild 

What you need for this position:

  • Bachelor’s degree or equivalent (business, math, statistics, or comparable analytic field)

  • 5 plus years of call center experience, with at least 3 years previous Contact Center Workforce Management experience, preferably in contact centers with at least 100 employees and utilizing multiple service channels (phone/email/text/chat) and multiple languages.

  • Experience with WFM Tools, including Reporting and Analysis systems; experience with Nice InContact and Power BI strongly preferred.

  • Must be highly proficient on computers, excellent knowledge and use of Microsoft Office (Word, Excel, PowerPoint) and Microsoft Dynamics CRM software.

  • Comfortable reporting and presenting data to call-center staff and company management.

  • Must have exceptional verbal and written communication skills, with an emphasis on accuracy and timeliness.

  • Must be able to multi-task in a professional and courteous manner.

What’s in it for you?

Stay well with us. Enjoy the outdoors during your workday by biking, running, or walking on the Boise River Greenbelt during your lunch or breaks.

Invest in your career. Tandem offers all employees access to training and development programs and courses to help keep your career and skillset updated, not outdated.

Celebrate in Tandem. Join in monthly employee get-togethers and in-office celebrations throughout the year!

Fun Work Environment. Here at Tandem we often see friendships blossom. We hire the best so expect to be surrounded by top talent.

Meaningful Work. Feel great about the work you do each and every day. Our products only tell half the story. At Tandem Diabetes Care, we put as much effort into standing behind our products as we do into designing them. The passion within each individual who works at Tandem is apparent. 

Words we live by.

Innovate, for real.

We rely on new ideas, and people who keep their minds open to how to make them happen, to deliver products that can change people’s lives. When faced with a revolutionary concept, whether it be for a new product, or even just a new way to organize the supply room, we try to say yes (or at least maybe) before we say no.

No shortcuts.

Making things more efficient and cost effective is great! Taking shortcuts is not. People’s lives depend on us, so holding ourselves to the highest ethical standards and delivering exceptional quality in everything we do isn’t just something we value, it’s something we require.

Be casual, seriously.

Don’t let the jeans and board shorts fool you. We are very serious about our work. We also recognize that the happiest people are the most productive people, and we foster an environment to support that.