Stuller, Inc. is the largest jewelry manufacturing and distribution facility in the United States and an industry leader in the domestic and international jewelry sectors. The position of Tools Customer Service Representative is responsible for ensuring our customers receive exceptional service and support under the leadership of the Tools Tech Manager.

Key Responsibilities:

Work closely with our sales team and clients, providing information about our products, addressing inquiries, and resolving issues
Possess a passion for interpersonal communication and effective technological aptitude
Respond promptly and professionally to customer inquiries via phone, email, and other communication channels
Provide accurate product information and assist customers in selecting appropriate tools and equipment for their needs
Process orders, quotes, and returns efficiently and accurately
Resolve customer complaints and issues in a courteous and effective manner
Collaborate with the sales team to support their efforts in achieving sales targets
Maintain updated knowledge of our product offerings and industry trends
Ensure a high level of customer satisfaction through excellent service and relationship-building
Assist in the development of customer service processes and procedures

Minimum Qualifications:

Strong communication and interpersonal skills
Patience and ability to handle challenging situations with empathy
Detail-oriented with excellent organizational and multitasking abilities
Ability to work effectively both independently and as part of a team

Preferred Qualifications:

Bachelors degree in business, communications, or related field
Proven experience in customer service, preferably in tools or related industry
Additional education or training in customer service or the jewelry industry