Posted in General Business 30+ days ago.
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Location: Cincinnati, Ohio
Title: Customer Service Representative
Location: UC Medical Center
Department: Lab Administration
Hours: 40 per week
Primary Purpose: The primary function of the Customer Service Consultant is to work in partnership with the healthcare team to enhance overall customer satisfaction for patients, visitors, and staff through excellent service and quality care. This includes supporting a proactive vs. reactive approach to resolving problems and complaints with respect to care, treatment, rights, and ability to access hospital services. .
Knowledge and Skills:
Education : Bachelor degree in the Communications, Public Relations, Social Sciences, Human Service field or an equivalent combination of education and experience.
Years of Experience : Three years experience in complaint management, conflict resolution and customer service in a healthcare environment.
Required Skills and Knowledge : Demonstrated ability to work with a diverse population.Training and public presentation skills. Must have strong customer service and communication skills both written and verbal. Skilled in sensitivity awareness. Able to apply insight and sound judgment in stressful situations. Able to assess and resolve operational and system problems. Must demonstrate ability to utilize Microsoft Office products. Bilingual communication skills are preferred. Experience with Microsoft various programs (MIDAS and LastWord is preferred).
Licenses and Certifications: Notary Public for the State of Ohio (if Ohio resident).