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Computer Operator at Amerisure Insurance Company

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Farmington Hills, Michigan





Job Description:

WHEN APPLYING PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI, ETC.)

Amerisure is an insurance organization charged with creating exceptional value for its Partners For Success® agencies, employees and policyholders. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. Amerisure is an A.M. Best “A” (excellent) rated company and services mid-sized commercial enterprises focused in construction, manufacturing and healthcare. We are ranked as one of the top 100 Property & Casualty companies in the United States, with more than $835 million in Direct Written Premium and $937 million in surplus.

We are currently recruiting for a Computer Operator to join our team in Farmington Hills, MI.

                                                                                                                                               

POSITION SUMMARY:

Administers day and/or night-time Data Center Operations within daily, monthly, quarterly and annual processing windows to meet established service level agreements.  Monitors Data Center to identify and resolve processing problems in a timely manner, complete related documentation, reports and perform general maintenance.  Provides Service Desk support to users of Amerisure’s computer systems.

RESPONSIBILITIES


  • Monitors system and console operations; identifies need for corrective action and inconsistencies, errors and abnormal endings (abends); monitors queues and response time and operations of peripheral equipment; responds to power outage situations taking appropriate action; resolves problems.  Assists in job scheduling revisions and provides back-up support to the Night-Shift Operator.

  • Provides Service Desk Support utilizing Service Desk manual(s), knowledge base, and established procedures as problem determination tools.

  • Relies on instructions and pre-established guidelines (operating manuals, run books, etc.) to administer all programs and utilities to run, generating output as scheduled; prints and distributes output according to established service levels. 

  • Completes all logs and reports needed to document computer operations.  Performs general maintenance and resolves hardware problems; contacts service technicians or supervisor for major hardware repairs.

  • Provides Data Center monitoring and operation of mainframe, servers, storage and peripheral equipment.

  • Identifies and recommends procedural or workflow improvements to enhance productivity, efficiency and customer satisfaction. 

  • Participates in Disaster Recovery Exercises and/or actual Disaster events; performing Computer Operator and Service Desk support functions as needed.      

  • Troubleshoots equipment problems and places service calls with the appropriate maintenance vendors when necessary. Works with vendors to resolve hardware/software issues.

  • Monitors service and/or referred calls, clearly noting problems on the problem tracking system, escalating calls to other departments or SME of areas when necessary while keeping the user informed of the status of the ticket.

  • Notifies appropriate on-call personnel of any problem not immediately resolved, including co-workers and contacts other support areas when they must be involved with correcting a situation.

  • Utilizes knowledge of commonly used concepts, practices and procedures for Data Center Operations and Service Desk services.

  • Assists with office moves and equipment assembly for special events and/or projects.

  • Works closely with Alternate -Shift Operator, Service Desk Analysts and other technical specialists to provide consistent quality service to our users.

REQUIREMENTS:


  • 1 year of IT experience

  • 2 years of experience in Data Center Operations preferred

  • Possesses knowledge of and preferably experience with the following:

    • Data Center Operations best practices related to, open systems, networks and print. 

    • Job scheduling packages  (ITidal Workload Automation (TWA), CA-7/11) for purposes of batch processing, including restart and rerun functions.

    • Managing Online systems.

    • Performing system backups on multiple platforms (Symantec NetBackup).

    • Monitoring, identifying, and remediating Data Center hardware or software issues (Solar Winds).

    • Operating and managing High Speed Printer. 




  • Experience with Microsoft OS and MVS OS (including MS Offices, TSO and CICS) tools.

  • Technically proficient with MS Windows, MS Active Directory, MS Office, MS Exchange/Outlook and Internet Explorer.  Ability to effectively multi-task and prioritize a work load including when unforeseen issues arise.

  • Clear and effective writer and documenter.

WHEN APPLYING PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER SUCH AS CHROME, FIREFOX, ETC.


Just as we are committed to creating exceptional value for our Partners For Success® agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. Amerisure offers a Compensation & Benefits Package that includes competitive base pay, performance based incentive pay, comprehensive health & welfare benefits, 401(k) savings plan, and profit sharing.  In addition to generous paid time off programs, we allow our employees flexible and remote work arrangements. If you strive for excellence and are committed to personal and professional growth, Amerisure is looking for you.  

Amerisure Insurance provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Amerisure Insurance complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Amerisure Insurance expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Amerisure’s employees to perform their job duties may result in discipline up to and including discharge.





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