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Senior Property Administrator at John Hancock

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Jersey City, New Jersey

Job Description:

Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

The Senior Property Administrator provides administrative support to the Property Director and team members for the profitable and efficient management of the property, in accordance with good management practice, and company policies and procedures.  A goal of this position is to develop the candidate for growth through future open positions by developing a strong foundation and understanding of real estate functions. The ideal candidate will have experience in a business setting, can handle a wide range of tasks and will be able to work independently with little supervision. In addition, the candidate must have strong organizational skills and the ability to interact with staff at all levels. Other important attributes include strong written and verbal communications skills, a high degree of professionalism, accuracy with attention to detail, and strong computer proficiency.  

Individual Accountabilities:

  • Promptly respond to tenant service requests/concerns to be fulfilled by Building Operations and follow up to make sure that issues are resolved effectively and on a timely basis.  Maintain database of all service requests and track completion times.   Ensure ethical, professional, and courteous relations with contractors, tenants and team members are being followed. (35% time)

  • Maintain tenant accounts to ensure that they are properly set up, charges processed, credits applied, and collection of outstanding arrears are managed on a timely basis.  Accounting duties:  assist the Property Manager with the annual budget planning and processing, administer accounts payable and accounts receivable; code invoices for payment; prepare rent letters; input data for budgets and financial reporting in financial accounting system; administer work order billing; reconcile outstanding statements received from suppliers. (25% time)

  • Assist the Property Manager in monitoring cost control projects monthly to ensure their accuracy and that the appropriate approvals are in place. Set up Lease Amortization Charges and prepare required reconciliations. (15% time)

  • Support building operations team to ensure all building services are delivered in accordance with all lease requirements, contractual obligations, and good operating practices.  Collaborate with the building operations team so that maintenance standards are met, and procedures followed.   Assist the building operations team with leasing, construction, and reporting, and other assignments as required. (10% time)

  • Coordinate all charity, tenant appreciation and property events. Contribute ideas and suggestions for various marketing plans, promotion events, etc. for the specific property.  (5% time)

  • Establish and maintain professional working relationship with tenants, vendors, building security, cleaners and various contractors to ensure smooth operation of the Property.  Schedule/produce daily building calendar (dock access, freight elevator usage, maintenance). (5% time)

  • Administer electronic and paper filing system, certificates of insurance; tenant, fire warden and employee contact lists.  Monitor and maintain office equipment.  Assist in maintaining property-specific emergency procedures and make periodic updates to the Tenant Handbook.   Coordinate tenant events, quarterly team lunch, and semi-annual fire drills.  (5% time)

Job Requirements:

  • College degree preferred or working towards a degree; enrollment in financial courses desirable.

  • Minimum 2 to 3 years experience in a commercial property

  • Actively pursuing a Property Management Designation such as Real Property Administrator (RPA) or Certified Property Manager (CPM) preferable

  • Working knowledge of MS Office applications required. Knowledge of Real Estate budgeting software an advantage

  • Good interpersonal, communication and team skills

  • Aptitude for servicing tenants with the ability to see both the customers perspective and the impact on the organization

  • Ability to work effectively within a team.

  • Demonstrated ability to manage numerous tasks and activities.

  • Ability to prioritize appropriately to meet demands and expectations

  • Anticipates tenants needs and takes proactive approach



#LI-JHI " JHC Investments

Decision Authorities:

  • Upon a problem in the absence of the Property Manager, collaborates with Chief Engineer and then contact the Property Manager with a recommendation.

  • Makes daily operational decisions independently.

If you are ready to unleash your potential its time to start your career with Manulife/John Hancock.

About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers. 
Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Manulife is committed to supporting a culture of diversity and accessibility across the organization.   It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.