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General Manager at Onelife Fitness

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Rockville, Maryland

Job Description:

Summary Objective:

Exercise responsibility for all club operations and performance with emphasis on quality, profitability, staffing, and service.

Essential Functions:

  • Deliver the Ultimate Fitness Experience to every member, every time

  • Recruit, hire, train and manage all department staff and directors

  • Coach and discipline team members

  • Establish rapport and manage relationships with members

  • Communicate effectively with upper management and executive leadership

  • Meet and surpass all club performance and revenue goals through membership, personal training, and other programming

  • Oversee and manage all club operational tasks and complete tasks as necessary

  • Meet and surpass all personal sales goals and coach and manage other team members to do the same

Job Responsibilities:

  • Create new and innovative revenue sources while controlling expenses

  • Participate in annual budget process

  • Set and achieve annual performance goals

  • Review all financial reports and transactions, including commissions, purchase orders, check requests, payroll, capital expenses, and sales

  • Complete processing for all new hires

  • Recruit, hire, and train department heads

  • Supervise department heads, set monthly goals, provide ongoing feedback, define roles, manage performance problems, and conducting formal reviews

  • Lead staff training and development programs

  • Update staff files in a timely manner

  • Develop and complete daily, weekly, semi-monthly, and monthly checklists

  • Conduct daily club walk-throughs

  • Make daily cash deposits

  • Spend peak club visit hours at Front Desk or in Sales

  • Manage email correspondence effectively

  • Handle all customer and employee concerns

  • Submit and/or review all reports, including financial, operational, and incident

  • Review member comments and suggestions, responding within 48 hours

  • Participate in appropriate meetings and coordinate staff meetings

  • Submit payroll in a timely manner and follow all payroll procedures

  • Establish and review monthly revenues, expenses, and goals

  • Ensure cleanliness and maintenance of facilities

  • Uphold employee standards of conduct and ethics

  • Ensure compliance with club building, facilities, service, program, and emergency procedures

  • Assume other duties as assigned

  • Work early morning, evening, and weekend hours as necessary

Required Knowledge, Skills, & Abilities:

  • Excellent verbal and nonverbal communication skills

  • Excellent listening skills

  • Ability to motivate and nurture others

  • Strong work ethic that includes punctuality, organization, and attention to detail

  • Ability to maintain a friendly, enthusiastic, and positive attitude

  • Outwardly facing professional appearance

  • Confidence and desire to create new relationships quickly

  • Ability to handle challenging issues with patience, tact, and professionalism

  • Ability to quickly acquire and apply new knowledge and skills

  • Willingness to work flexible hours

  • Ability to multitask and work well under pressure.

  • Basic computer skills (MS Office, email, MS Windows)

  • Understanding of basic cash-handling procedures

  • Proven selling skills

  • Strong organizational skills

Required Experience, Education, and Certifications:

  • Bachelor’s degree in recreation, fitness, business management, or related field preferred

  • Experience working in a team environment

  • Five years’ management experience in a health club environment preferred

  • Current CPR/AED and First Aid certification required

  • Pool operator license preferred

Physical Activities Required:

Physical demands listed here are representative of those that must be met to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Standing long periods of time

  • Daily walking, lifting, bending, squatting, and reaching

  • Clear diction and acute hearing are necessary for effective communication

  • Good manual dexterity is required for computer use and paperwork

Employee Benefits:

All US Fitness team members receive:

  • Complimentary Membership and Guest Privileges

  • Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs

  • Discounts on Serenity Day Spa Services and all apparel

  • Employee Referral Bonus

  • In-house Continuing Education Credits and CEC Reimbursement

Additional Full Time Benefits:

  • Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits

  • 401(k) Retirement Plan

  • Paid Time Off


If you have an inquiry about an application or have a physical and/or mental disability and need special accommodations applying for a job using our online application system, please call 703-740-9009. 

Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered. 

US Fitness is an equal opportunity employer and conducts all hiring and employment practices strictly in accordance with applicable employment discrimination laws and regulations. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy and is illegal. The Company does not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, national origin, ancestry, age, mental or physical disability (including HIV and AIDS), pregnancy, protected veteran status, status as a uniformed service member under the Uniformed Services Employment and Reemployment Rights Act (“uniformed service member status”), marital status, sexual orientation, gender identity, genetic information, or other categories defined by federal, state, or local law.