Team Lead, Claims at Prudential

Posted in Insurance 11 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Roseland, New Jersey

Job Description:


  • Lead the team to achieve customer service and claims management excellence

  • Develop effective action plans that result in improved team and individual performance

  • Build and maintain internal and external customer relationships

  • Provide direct reports with ongoing support, appropriate training, positive/constructive feedback, coaching and recognition in an inclusive manner.

  • Drive employee engagement and continuous process improvement to remove barriers and enhance team effectiveness.

  • Provide for business continuity by identifying potential successors and emerging leaders for the key leadership positions on your teams.

  • Ensure team is in compliance with their obligations regarding risk identification, risk assessment and risk monitoring, control and escalation.


  • Bachelors Degree preferred

  • Demonstrated leadership skills a must

  • Supervisory experience preferred, but not required

  • Prior experience with Claim Management processes

  • Ability to problem solve independently

  • Demonstrated focus on continuous improvement

  • Demonstrated ability to collaborate across business

  • Strong communication (verbal and written) and time management skills required

  • Proficiency in MS Word and Excel

  • Strong critical thinking, mathematical, problem solving, decision making & analytical skills are desired

  • Detail oriented with solid interpersonal skills

  • Demonstrated strong Customer Service skills and ability to partner

  • At least five years in a group insurance operations or claims experience, with demonstrated understanding of Waiver of Premium, STD and/or LTD, product lines preferred