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Sales Lead, Sanuk at Deckers Outdoor Corporation

Posted in Retail 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Lake Buena Vista, Florida

Job Description:

The Sales Lead aids in the opening and closing of the retail store in strict compliance with company policies and procedures, consistent with the short and long-term interests of the Company, its employees and the local environment in which we work and live.  He/she will consistently provide our customers with the highest level of service and assist the store management team while monitoring the customer experience and driving sales. He/she must be knowledgeable of all products, promotions and company marketing initiatives.

Customer Experience:                               

·        Greet all customers promptly and courteously as they enter the store.

·        Direct customers throughout the store or to the specific area the customer requests. Find out the specific needs of each person that enters the store.

·        Give accurate and current information about the product for all inquiries; if the correct information is not at hand, do everything possible to provide an answer before the customer leaves the store.

·        Understand and effectively communicate the return policy.

·        Maintain a positive and cheerful attitude and cooperate with teamwork.

·        Apply the above standards to all phone inquiries.

Human Resources/Team Development:

·        Instill in employees the meaning and importance of customer service as outlined in Be the Brand service program by observation, feedback and role modeling exceptional service.

·        Responsible for partnering with Store Management Team to train and develop new sales associates.

·        Inspire employees to contribute to the overall productivity of the store and lead by example.

·        Promote a positive work environment by recognizing outstanding performance and maintaining a respectful work place.

·        Communicate any special customer requests to management as it relates to product or service


·        Be personally available to all customers to communicate and identify their needs and address their questions and concerns.

·        Ensures the sales floor is clean and organized at all times.

Functional Competencies:

·        Proficient in Microsoft Applications

·        Ability to effectively prepare and present information and respond to questions from management, clients, and other employees of the organization.

·        Effective empowering communicator, good problem solver

·        Knowledgeable in current trends

·        Excellent verbal and written communication skills and problem solving abilities

·        Excellent team-building and organizational skills

·        Ability to multi-task in a fast paced environment

·        Exceptional attention to detail

·        Excellent customer service skills 

·        Physical ability to stand for extended periods 

Ability to work varied hours/days, including nights, weekends, and holidays as needed