Service Support Analyst at BC Forward

Posted in Other 2 days ago.

Location: Raleigh, North Carolina

Job Description:

Service Support Analyst

BCforward is currently seeking a highly motivated
Service Support Analyst for an opportunity in Raleigh, NC 27609!

Position Title: Service Support Analyst

Location: Raleigh, NC 27609

Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12 Months

Pay Rate : $36.50

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

This position required to assist in completing 1000 PC refreshes.

We have many PCs to replace due to the XP Remediation project that was completed 4 years ago where we had to refresh managed desktops to WIN 7 to be compliant with Microsoft.

This position will split time between refreshing PCs (1/3 of time) and performing asset-related activities such as receiving new PCs, prepping & imaging PCs, as well as, performing surplus duties.

Description (including, but not limited to):

1. Technical assistance, support, and advice to end users for hardware, software, and systems

2. Hands-on technical and functional assistance to business and technical users

3. Remote technical and functional assistance to business and technical users


BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 224477 when responding to this ad.

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Salary Details

This salary was provided in the Job Posting.


Hourly Salary

Job Snapshot

Employee Type



Raleigh, NC (Onsite)

Job Type

Information Technology


Not Specified

Date Posted


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