Customer Service Representative at BC Forward

Posted in Other 12 days ago.

Location: Gordon, Georgia

Job Description:

Customer Service Representative

BCforward is seeking highly motivated Hybrid Customer Service/Customer Support for the Augusta, GA 30909
Job title: Customer Service/Customer Support / Client Support
Location: Augusta, GA 30909
Shift: 9am to 5:30pm Mon-Fri
Pay rate: $20-22/hr
Job Type: hybrid model - 4 days in the office, and 1 day from home (with 5 weeks of initial training onsite 5 days a week.)
Duration: 6 months possibility of extension

Job Description:

In this role, you will serve as front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on technology, and more.
You carry the weight of service reputation and client satisfaction in your hands.
The nature of what you do every day will not change -- your #1 goal is to help clients who have between 50 - 999 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client.
There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working in a metrics-driven call centre environment as part of a structured day.
You have a way with clients that builds rapport, establishes trust, and shines with professionalism.
Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on.
As a result, your client satisfaction scores make you proud.

What you can expect on a typical day:

Be a Trusted Advisor and Problem Solver. You will use your wide breadth of expertise to help clients solve problems for time-sensitive issues by taking a broad perspective to resolve issues and provide solutions. You will take the initiative to seek answers and positive outcomes.
Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction.
You hold yourself to the highest ethical standards and live core value of "Integrity is Everything."
Educate and Provide Recommendations. You will leverage your product and services knowledge to help clients understand our products' value.
You will take client input and turn it into recommendations for your leaders on best practices and solutions training.
Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls.
Daily phone time may increase during peak seasons, like at the close of the year.


BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BC

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 224268 when responding to this ad.

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Salary Details

This salary was provided in the Job Posting.


Hourly Salary

Job Snapshot

Employee Type



Augusta, GA 30909 (Onsite)

Job Type

Customer Service


Not Specified

Date Posted


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