Printer Break Fix Technician at BC Forward

Posted in Other 12 days ago.

Location: Kansas City, Missouri

Job Description:

Printer Break Fix Technician

BCforward is currently seeking a highly motivated Printer/Break-fix Technician in Kansas City KS 66103.

Position Title: Printer/Break-fix Technician

Kansas City KS 66103

Anticipated Start Date:
Tentative start Date 07/30/2024
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration:
02 year's Contract with a strong possibility of extension

Job Type:

Pay Range:
$25/hr - $26/hr
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).


Break-fix, Troubleshooting, IT Support

Job Description:

  • Work onsite at customer property (not remotely unless told otherwise)

  • Represent client interests and be a liaison with the local customer management team

  • Report customer dissatisfaction to the Client Mgr (CM) and Client account team

  • Attend account calls as directed and provide feedback on activities

  • Proactive monitoring of customer's printer fleet utilizing WJA, FMA, and other tools

  • Assist end users with device functionality

  • Perform initial troubleshooting

  • Perform maintenance on devices as directed by CM

  • Coordinate with client Support when service is required

  • Ensure adequate consumables are available at customer sites (including toner delivery/ installation)

  • Assist with device(s) deployment/ replacement as directed

  • Track usage/ activities at customer sites to better understand their needs

  • Assist with the collection of usage pages per device as needed

  • Miscellaneous duties as directed by CM and account team

  • Manage designated toner/parts storage

  • Break/fix services for supported print devices as requested by Customer (ex: Glass Cleanings, Fuser Replacement, Waste Toner Collection, Transfer Kits, Roller Cleaning & Replacements, Jam Clearing, Main Kit Replacement, Tray Adjustments, Drum Replacements, ADF Cleaning, Print Quality Issues)

OSA Individual Responsibilities:

  • Provide Cell Phone for communication

  • Provide Vehicle for transportation to surrounding customer facilities

  • Proper Dress Code: Khaki/Slacks/Collared Shirt/Comfortable Walking Shoes


printer Technician, Break/fix technician, field Service, Desktop Support

Who to Contact: Priyanka Samindla

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 224502 when responding to this ad.

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Job Snapshot

Employee Type



Kansas City, MO (Onsite)

Job Type

Installation - Maint - Repair


Not Specified

Date Posted

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