Business Development Lead (IT Business Analyst) at Indiana University

Posted in Other 12 days ago.

Location: Bloomington, Indiana





Job Description:

Department



UITS OMNISOC (UA-DOMN-IUBLA)



Department Information



At University Information Technology Services (UITS) we provide the technology, tools, and services you need to succeed. UITS supports IU's vision for excellence in research, teaching, outreach, and lifelong learning. We ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, diversity, and overall employee well-being through programs supported university wide. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.


OmniSOC is a security operations center hosted at Indiana University which provides monitoring and security operations services to US-based higher education institutions, research and education networks, and NSF-funded research facilities. OmniSOC is primarily made up of four teams:


  • A business development team (this role) which drives OmniSOC growth and revenue by engaging prospective and current members, both directly and through other outreach and engagement activities.

  • A platform engineering team responsible for running the OmniSOC SIEM and other IT infrastructure.

  • A security services team specializing in the comprehensive assessment and growth of OmniSOC members security programs by providing expertise, coaching, and security operations services to members.

  • The security analyst and engineering team focuses on the analysis of OmniSOC member log data from networks and endpoints for indications of potential malicious activity or compromise.

All 4 teams work together to deliver high-quality, timely service to our membership.


OmniSOC key values:


  • Member Focus

    • We engage deeply with members to understand their goals, strengths, needs and challenges.

    • We are committed to raising the cybersecurity level of our community for the betterment of all.



  • Impact

    • Each analyst at OmniSOC bears responsibility for the success of OmniSOC and our community. We are focused on impact over volume.



  • Individual Mastery and Collective Improvement

    • We value an exploring mindset and actively encourage curiosity while pursuing ways to learn more, make the world better, and expand our expertise.

    • We view mistakes not as failures, but learning opportunities, and try to learn from each failure.



  • Communication

    • We are open and direct with each other when discussing problems.

    • We default to openly sharing information with each other, our members, and the community.



  • Courage

    • We make tough decisions without agonizing, learn through doing, and through one another to collectively improve our decision making.

    • We act according to our principles even when no one is looking. We are unafraid to speak our minds or question actions that don't align with our professed values.



If OmniSOC sounds like a place you'd like to work, we encourage you to apply!


Learn more about OmniSOC.



Job Summary



OmniSOC is seeking a business analyst (Business Development Lead) to join our team. This role will drive OmniSOC growth and revenue through business development activities that include directly engaging with prospective members; planning, managing, and leading outreach and engagement projects, and facilitating the retention and development of existing members.


Department Specific Responsibilities


  • Drives revenue and member growth through business development activities.

  • Responds to inquiries from prospective members.

  • Conducts informational briefings for prospective members.

  • Prepares quotations and templated draft agreement documents.

  • Analyzes prospective and current member needs and leads prospective new members from initial engagement through handoff to the onboarding team.

  • Monitors the status of prospective and current member inquiries, status, and relationships using CRM and related tools.

  • Prepares reports for management using CRM and related tools.

  • Plans, coordinates, and participates in outreach and engagement activities.

  • Produces or manage the production of outreach and engagement materials.

General Responsibilities


  • Conducts experienced assessments to understand client business needs and strategic direction and identifies technology solutions to achieve goals; consults with IT staff and business users to identify, analyze, refine and document business requirements and processes and develop associated solutions.

  • Facilitates and leads interviews, focus groups, and workshops to establish current and future business requirements; coordinates the communication between stakeholders and service owners in order to effectively implement solutions.

  • Performs experienced business analyses, including construction of data models, business use cases, process flows and technical specifications for transition to IT solutions; establishes system requirements through functional and technical assessments of existing software.

  • Provides stakeholders with necessary analysis documentation for buy-in, leadership decision, and implementation; conducts walk-throughs of recommended system functionality and prototypes with business users in small group or large group settings.

  • Ensures uniform documentation presentation and content structure including, but not limited to, online documentation.

  • Develops test plans and conducts system/integration testing; can test changes, enhancements, and new programs or functions to ensure they meet business needs.




Qualifications



Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.


EDUCATION



Required



  • Bachelor's degree (preferably in analytic or computer related field, cybersecurity and/or information security)

WORK EXPERIENCE



Required



  • 2 years of business analysis experience working on complex problems and producing concrete, actionable solutions


Preferred



  • 1 year in a business development or direct potential customer/member engagement role in a technical field at the organization-to-organization level.

SKILLS



Required



  • Proficient communication skills

  • Maintains a high degree of professionalism

  • Demonstrates time management and priority setting skills

  • Demonstrates a high commitment to quality

  • Possesses flexibility to work in a fast paced, dynamic environment

  • Seeks to acquire knowledge in area of specialty

  • Highly thorough and dependable

  • Demonstrates a high level of accuracy, even under pressure

  • Service-oriented and skilled in providing positive, friendly customer service


Preferred



  • Demonstrates literacy in information technology and cybersecurity/information security

  • Demonstrates ability to lead prospective organizational customers from initial inquiry through contracted engagement

  • Demonstrates ability to plan, manage, and lead outreach and engagement activities such as conference table or booth opportunities, management of websites and blogs, and development of outreach materials and items

  • Demonstrates ability to work with/leverage capabilities of a CRM and automated project management tools




Working Conditions / Demands



This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.


Federal background checks and/or non-disclosure agreements on behalf of the OmniSOC's customer base may be required to fulfill employment requirements. Please see this link for more information.



Work Location



Bloomington, Indiana and/or Indianapolis, Indiana


This is a hybrid position. 1 or more days per week may be required at the IU Bloomington or the IU Indianapolis campus. Flexible working hours are possible. Very occasional weekend work may be required.


TRAVEL


Domestic US travel of up to four days per month, 6 to 8 times per year may be required.



Benefits Overview



For full-time staff employees, Indiana University offers a wide array of benefits including:


  • Multiple plan options for medical insurance

  • Dental insurance

  • Health Savings Account with generous IU contribution

  • Life insurance, LTD, and AD&D options

  • Base retirement plan contribution from IU, subject to vesting

  • Additional supplemental retirement plan options

  • Tuition benefit for IU classes

  • 10 paid holidays per year

  • Generous Paid Time Off

  • Paid Parental Leave

  • Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.



Job Classification



Career Level: Career


FLSA: Exempt


Job Function: Information Technology


Job Family: Business/Systems Analysis


Click here to learn more about Indiana University's Job Framework.



Posting Disclaimer



This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.


If you wish to include a cover letter, you may include it with your resume when uploading attachments.



Equal Employment Opportunity



Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.



Campus Safety and Security



The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.



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