The Customer Collaboration Specialist is a critical role to ensure on-shelf in-stock excellence of Mars products, thereby providing our consumers with the ultimate enjoyment of our products. This role is the primary point of contact for the retailer replenishment team at top customers. This role is critical to developing a high-quality relationship with our customer and plays a vital internal role supporting sales growth and driving operational efficiencies while working collaboratively with the Customer, Sales, Demand and Supply Planning. The success of this roles is measured by on-shelf availability (in-stocks), supply sufficiency to execute promotions (e.g. on-time launch of new item promotion, display execution), service as measured by customer (e.g. OTIF, Case Fill) in partnership with End-to-End Planning teams, the internal Customer Supply chain team, and the customer.
What are we looking for?
Minimum
Bachelor degree, preferably in Supply Chain, Logistics, Business or related field.
3-5+ years of business experience in supply and/or supply chain operations including customer facing experience.
Proficient with Microsoft Office, including Excel skills
Preferred
Bachelor Degree in Supply Chain, Logistics, Business or related field.
3 + years of business experience n supply and/or supply chain operations including customer facing experience.
Advanced technical skills: (SAP, Microsoft Excel, Tableau, Smartsheet, Power BI, etc.)
What will be your key responsibilities?
Develops strong collaborative relationships at all levels of the customer's supply chain, as well as with Mars Sales, Demand and Supply Planning and Customer Supply chain teams.
Support sales strategy and execution from a supply perspective to the Joint-Business-Plan.
Analyze retailer data for item master & location changes and ensures appropriate changes made in data.
Analyze retailer inventory and shipment data to help improve customer service.
Responsible for improving and supporting retailer event planning and execution in collaboration with Demand & Supply planning. Events include new items, new stores, discontinuations, promotions, displays, etc.
Owns and manages customer specific Service as Measured by Customer (SAMBC) metrics and provides proactive communication and action plans to mitigate service risk.
Partner with Demand Planning to understand drivers for Customer Forecast Accuracy/Bias and communicate to stakeholders and influence changes with customer based on actual demand / supply.
Track Item/Category seasonal profiles and collaborate with customer.
Track Events forecasted / non forecasted & actual performance.
Develops analysis and scorecards for communication to the customer and key cross-functional teams to improve overall supply chain compliance and effectiveness. Leads collaboration meetings with internal/external customers in order to identify opportunities to maximize profit and minimize costs.
Demonstrates action-oriented problem-solving mindset utilizing the voice of the customer through operating reviews including CMOS (Customer Mars Operating System)
Works collaboratively with cross functional teams to identify and analyze root cause and ensure resolution plans are executed as agreed to drive supply chain excellence & improved KPIs.
Leads customer impact analysis and resolution during periods of supply constraints.
Develops supply resilience and sustainability agenda with customer's supply teams
What can you expect from Mars?
Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles.
Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
Best-in-class learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.
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Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
