Remote Support Specialist - MR at Siemens Medical Solutions USA, Inc.

Posted in Other 7 days ago.

Location: Cary, North Carolina





Job Description:

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.


Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.


Apply now for the position of Remote Support Engineer 3 - MR and you will provide remote technical support to Customers and Customer Service Engineers servicing Siemens MR equipment.



Your Role:

  • Use remote diagnostics to troubleshoot and resolve technical issues
  • Follow escalation process and communicate with HSC/QIB to drive solutions.
  • Travel to assist with on-site repair of customer equipment as required. (internationally at times - Canada and Latin America)
  • Provide feedback to the factory regarding system performance
  • Dispatch notifications to CSE's and provide quality action plans
  • Provide product support either remotely or on-site.
  • Share expert advice, training, and technical assistance to support staff and train lower level employees.



Your Expertise:
  • Associates Degree or 2 years of vocational technical training required.
  • More than 5 years' experience working on MR systems
  • Ability to troubleshoot and fix problems remotely using Siemens Remote Services
  • Good communication skills
  • While this will be mainly a daytime shift, there will be times to work a 2nd shift and On-call when necessary


T he pay range for this position is $70,000 - $95,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. The annual incentive target is 5% of base pay. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here : https://benefitsatshs.com/index.html / This information is provided per the required states Pay Transparency Laws. Base pay information will vary based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.



Who we are:


We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.



How we work:


When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://jobs.siemens-healthineers.com/careers


As an equal opportunity employer, we welcome applications from individuals with disabilities.


We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.









To all recruitment agencies: Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.



Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.


Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accomodation for disablity form If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.


EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here .



Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here .



California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here .
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