SAP Configuration Analyst - IT Enterprise Application Support - Akron West Akron Campus at FirstEnergy Corp

Posted in Other 11 days ago.

Location: Williamsport, Maryland

Job Description:



FirstEnergy at a Glance

As one of the nation's largest electric utility companies with a focus on sustainable energy, FirstEnergy knows that it takes a workforce of highly trained, dedicated, and motivated individuals to generate and deliver safe and reliable power. Our Information Technology (IT) professionals are at the heart of this workforce, playing a key role in helping our business units achieve business goals in the generation, transmission and distribution of electricity. As a result, FirstEnergy invests in the success of its people through continuous development opportunities to develop and refine skills support career advancement. FirstEnergy is proud to develop new experiences for both employees and customers and is committed to developing a diverse workforce, reflective of the communities we serve, by recruiting and retaining talented employees from a variety of backgrounds

FirstEnergy's in-house, centralized IT organization creates and maintains software solutions, and operates FirstEnergy data centers, service desks and voice/data networks. As an IT Professional at FirstEnergy, you will be given a wide range of opportunities to collaborate with people across the company and will be exposed to an exciting and cutting-edge technology stack. You will also be exposed to Agile ways of working in an environment that embraces diversity of thought, where you will be encouraged to innovate and explore new ideas.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00]

The ability to work remotely within the United States may be available based on business need. This option is not available in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, Nebraska, New York, Oregon or Washington at this time.


This position is for an SAP Configuration Analyst supporting the SAP environment including multiple production & non-production systems. Duties include providing technical expertise for SAP systems including coordinating of releases, monitoring for critical system errors and performing critical controls.

Responsibilities include:

  • Lead and coordinate production support and enhancement SAP releases for the migration of the SAP configuration and development through the entire lifecycle
  • SAP ChaRM setup and configuration to maintain a reliable transport path to the production environment.
  • Review & and provide a recommended implementation plan for released SAP security notes
  • Performing role and regression testing for SAP transports.
  • Perform semi-annual SAP auditing controls to maintain our high level of reliability and accuracy in the SAP systems.
  • Production Support
    • Investigate and resolve production problems reported with supported applications. Respond to Help Desk tickets and provide support to business clients.
    • Monitor and investigate critical SAP archiving objects errors.
    • Monitor critical applications and provide support, as necessary.
    • Work flexible hours and be available for occasional after-hours support.

Required Qualifications:

  • Bachelor's degree in computer science, Computer/Management Information Systems, Engineering, or the equivalent. In lieu of a Degree, 2 years of relevant experience required.
  • Relevant experience includes, but is not limited to:
    • Experience or past participation in Company's Co-op/Internship program
    • Experience in SAP as a business analyst, configuration analyst or developer in ECC 6.0
    • General knowledge of SAP Landscapes

  • Highly motivated; experience in working independently with a high level of productivity.
  • Excellent oral and written communication skills. Strong interpersonal skills to work effectively with people at all levels and with varying backgrounds.
  • Troubleshooting ability including analytical skills to resolve technical and business problems.
  • Willingness and propensity for continual growth, willingness to undertake assignments involving unfamiliar subjects. Ability to adapt and change quickly.
  • Experience in providing responsive and effective customer service.
    • Proven team player who contributes to team goals, encourages, and supports other team members.
    • Demonstrated ability to effectively prioritize and plan work, work on multiple concurrent tasks, and meet deadlines.
    • Willingness to embrace application development standards and processes.
    • Ability to work in a virtual environment (working with remote co-workers using virtual technologies)
    • Comfortable with using standard FirstEnergy computer software - Windows, Teams, OneNote, Word, Excel, Access, PowerPoint.
    • Demonstrated aptitude for using technology to accomplish work assignments.

Preferred Qualifications:

  • SAP ChaRM Configuration
  • Knowledge of Data Dictionary, Workflow, ABAP Objects, and performance improvement
  • Unit Test Plan Development and Execution

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Exempt / Non Exempt

FirstEnergy Human Resources Team
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