Service Operations Coordinator at AMETEK, Inc

Posted in General Business 11 days ago.

Type: Full-Time
Location: Keene, New Hampshire





Job Description:

Company Overview: AMETEK Precitech Inc. is a leading global manufacturer of ultra-precision machining solutions serving industries such as aerospace, automotive, medical, and electronics. With a dedicated team of 145 employees based in Keene, NH, as well as internationally, we pride ourselves on being a cornerstone of the small-town community of Keene. Our commitment to excellence and innovation has enabled us to establish ourselves as a trusted partner in delivering precision-engineered solutions to our customers worldwide. Despite our global reach, we maintain close ties to our roots in Keene, fostering a culture of collaboration and community involvement.

Key Responsibilities:


  • Interact directly with all external sales and service teams globally to provide sales and service support.
  • Process, write, and email correspondence daily, paper, and electronic files, and facilitate internal and external communication as assigned.
  • Aid sales engineers in machine configuration, part/accessory pricing, service part and travel quotes, and software quotes.
  • Conduct reviews upon receiving orders to ensure consistency with quotations.
  • Order entry for internal repairs/exchanges, spares, warranties, and field visits with the internal departments to progress tasks through completion.
  • Quote repairs, exchanges, spares, field visits, and contracts using quote templates and guidelines provided.
  • Expedite all jobs which have been quoted, but where no purchase orders have been received.
  • Maintain accurate data entry of various software packages and machine details in the ERP system.
  • Provide information to finance for credit approvals and reconcile paid service trip billing.
  • Administer all incoming customer goods for repair and process repair orders to completion and shipment.
  • Ensure parts and warranty orders are recorded properly in the ERP system.
  • Conduct "Kick-Off" meetings to resolve configuration issues upon order entry, provide order acknowledgments to customers , and update any parties involved if there are delivery date changes.
  • Answer calls and emails from customers, and agents into the service team, and email, or address any requests promptly.
  • Handle exporting licensing application and documentation requirements, and serve as the liaison with the US Government agency for the export file management.
  • Manage logistics of global customer visits and prepare supplier information requests.
  • Assist when needed to the shipping department.
Competencies:

  • Able to manage all aspects of the service department in the absence of the Service Manager.
  • Adjusts quickly to changes in priorities and copes effectively with the complexity and change.
  • Organized and disciplined with excellent communication and diplomacy skills.
  • Flexible "can-do" attitude to tasks, and ability to use own initiative.
  • Follows through on all commitments and promises to both internal and external customers.
  • Cooperates well with all departments and customers.
  • Ability to work as part of a cross-functional team.
  • Strong supporter of the company and departmental vision.
  • Demonstrates responsibility and maturity.
  • Results orientated
  • Excellent telephone manners.
  • Self-motivated and driven.
  • Previous experience of working in a customer service department.

Requirements:


  • Associate's Degree.
  • 5+ years of experience as a service coordinator in a manufacturing setup
  • Attention to detail.
  • Computer savvy with MS Excel, Word, and Presentation skills.
  • Knowledge of ERP systems.
  • Excellent communication skills both verbal and written.
  • ability to work cross-functionally with other departments.
  • strong analytical and problem-solving skills.
  • Highest level of personal, professional, and ethical conduct.

Compensation

Salary Minimum: Market

Salary Maximum: Market

Incentive: No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.

Nearest Major Market: Bellows Falls
Nearest Secondary Market: Keene





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