Systems Support Assistant at Vector Security

Posted in Other 4 days ago.

Location: Richmond, Virginia

Job Description:

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we'd like to invite you to join our team as a Systems Support Assistant!

We offer great benefits, a competitive salary, and growth opportunities. We think you'll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Location: Richmond, VA


The Systems Support Assistant is responsible for providing the highest quality customer experience to both our external and internal customers by scheduling installation appointments in a timely and efficient manner, handling remote programming of new and existing security systems, and assisting install and service technicians with any download related issues. The successful candidate will have the ability to multi-task and work within specified deadlines along with a commitment to customer service and a safe work environment. Attention to detail, focus and the ability to communicate effectively are a must.

What You'll Do:

  • Program panels per contract specifications.

  • Download program changes to systems per customer's requests.

  • Dump buffers and perform database and software backups.

  • Provide technical support for customers, customer service representatives, installation technicians, and service technicians.

  • Provide excellent customer service and resolve issues that may arise.

  • Schedule installation appointments with customers while maintaining efficiency, proper routing, and minimal overtime.

  • Manage technician's schedules throughout the day.

  • Complete job closing processes within strict deadlines.

  • Ensure jobs stay within acceptable margins and keep management up to date on status of jobs.

What You'll Need:

  • Minimum of 2-years' experience with security systems and/or networking.

  • Superior verbal and written communication skills.

  • Above average computer skills, including the ability to type a minimum of 35 wpm and working knowledge of Excel.

  • Must be able to navigate within multiple systems while speaking with customers.

  • Superior organizational skills, with a high degree of detail.

  • Ability to work in a fast-paced environment.

  • Ability to interact in a professional and courteous manner with people at all levels.

  • Able to pass a drug test/background check.

What You'll Get:

In addition to competitive pay, we offer a comprehensive "Total Rewards" package including:

  • Medical, dental, and vision coverage

  • HSA/FSA programs

  • Company paid life and AD&D insurance.

  • Company paid short- and long-term disability.

  • Voluntary benefit products

  • 401k retirement savings plan after just 60 days

  • 7 Company Holidays, plus 2 Floating holidays of your choice

  • Paid Time Off

  • Tuition reimbursement

  • Employee Assistance Program (EAP)

About Us:

We are the fourth largest security integrator in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected, and empowered, one customer at a time.

Our Values:

  • Win as a team.

  • Do the right thing.

  • Make a difference every day.

  • Get it done!

  • Think big.

If you share these ideals, we'd love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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