Job Description:

Logo:

Posting Number:

STA00378PO24

Job Family:

Information Technology

Job Function:

IT Product Support

USC Market Title:

IT Customer/Product Support Tech

Link to USC Market Title:

https://uscjobs.sc.edu/titles/133309

Job Level:

T3 - Technical Support

Business Title (Internal Title):

IT Support Technician

Campus:

Columbia

Work County:

Richland

College/Division:

College of Nursing

Department:

CON College of Nursing

State Pay Band:

6

Approved Starting Salary:

$54,165

Advertised Salary Range:

$54,165 - $60,000

Part/Full Time:

Full Time

Hours per Week:

37.5

Work Schedule:

Standard working schedule: 8:30am - 5:00pm


Must be willing to work a flexible schedule to meet the needs of the department.

Basis :

12 months

Job Search Category:

Information Technology

About University of South Carolina:

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.

Inclusive Excellence Statement:

At the University of South Carolina, we strive to cultivate an inclusive environment that is open, welcoming, and supportive of individuals of all backgrounds. We recognize diversity in our workforce is essential to providing academic excellence and critical to our sustainability. The University is committed to eliminating barriers created by institutional discrimination through accountability and continuous process improvement. We celebrate the diverse voices, perspectives, and experiences of our employees.

Advertised Job Summary:

The IT Support Technician is responsible for providing IT support to faculty, staff, and students in the College of Nursing. This role will involve management, administration and support of complex IT systems and processes. Troubleshoots problems, identifies possible solutions, and resolves technical issues.



Ideal Candidate -

Experience in information technology
Attention to Detail
Analytical and Problem-Solving Skills
Effective Communication
Collaborative Team Player
Adaptability and Learning Mindset
Ethical and Professional Conduct



Perks:

• Work-Life-Balance: Full-time pay with a 37.5 work week with occasional work-from-home options.


• Benefits you will not find elsewhere! (over 30 paid days off, paid tuition, state benefits, state retirement, and more!)


• 13 Paid Holidays (including an extended December holiday)


• An engaging and collaborative environment.


• Opportunities for professional development.


• Our college is close to the iconic USC Horseshoe, surrounded by amenities, so you'll love where you work!

Minimum Qualifications:

Bachelor's degree in Information Technology Systems, business administration or related field and 3 years experience in computer operations or a related field; or equivalency. Experience in automated information or communication system design, installation, operation, or repair.

Preferred Qualifications:

Experience in information technology, education, office automation, data communications system design, installation, operation, repair, or processing of information in a data processing environment or another directly related field. Understanding of video conferencing, basic troubleshooting techniques, protocols, bridging, instructional design and application development are preferred. Experience with service desk software and be familiar with best practices, using and managing BlackBoard, student engagement (TopHat) and Lecture Capture systems (Ensemble, Panopto).

Knowledge/Skills/Abilities:

Knowledge of multiple computer environments, platforms, and technologies. Knowledge of IT problem management methods and practices, and new and innovative customer support methods and technologies and problem-solving skills. Familiarity of complex analytical methods. Ability to plan, implement, and manage service desk management systems designed to effectively recognize, report, track, and resolve problems. Ability to communicate effectively, both orally and in writing, with faculty, staff and students, and management.

Job Duty:

Responsible for providing excellence in the area of IT support for faculty, staff, and students. To include but not limited to, desktop computing, printing, multifunctional equipment, network infrastructure, digital display technology, AV systems, phones, enhanced class and video conference rooms. Attends events to provide video streaming, AV/IT support.

Essential Function:

Yes

Percentage of Time:

40

Job Duty:

Responsible for all aspects of Audio and Video systems and tier I, tier II support of network infrastructure. Troubleshoots complex issues to resolution and works with vendors and central IT to successfully resolve issues that are out of tier I, tier II scope.

Essential Function:

Yes

Percentage of Time:

25

Job Duty:

Onboarding, Offboarding, Training, documentation, asset management/inventory in collaboration with the entire IT team, application management. Supports standard designated research IT needs.

Essential Function:

Yes

Percentage of Time:

10

Job Duty:

Provides support, maintenance, and administration for network servers, manages data storage needs for both cloud and onsite platforms. Works with end users to determine needs and makes recommendations. Implements solutions.

Essential Function:

Yes

Percentage of Time:

20

Job Duty:

Evaluates and researches IT solutions, recommends new IT models, technology, and strategies to improve the college of nursing's IT environment. Works with partners to facilitate and provide solutions to complex IT problems. Serves as backup for other IT support duties when needed and capable All other duties as assigned.

Essential Function:

Yes

Percentage of Time:

5

Safety Sensitive or Security Sensitive:

No

Hazardous weather category:

Non-Essential

Number of Vacancies:

1

Desired Start Date:

07/01/2024

Job Open Date:

05/10/2024

Job Close Date:

06/24/2024

Open Until Filled:

No

Special Instructions to Applicant:

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by June 24, 2024. The University of South Carolina offers a valuable benefits package including but not limited to:

• Health and Life Insurance


• Retirement Programs


• Paid Tuition


• Dependent Scholarships


• Annual Leave


• Sick Leave


• 13 Paid Holidays (including an extended December holiday)


• Paid Parental Leave


• Professional Development Opportunities

Click
here to learn more about why you should work at USC.
Quicklink for Posting:

https://uscjobs.sc.edu/postings/166802

EEO Statement:

The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.

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